Travel Industry Archives

Jun25
Airlines Tell Us Service Is Going To Get Worse
Maria Palma June 25, 2008
Know More: Travel Industry
Not a very happy title, but that's the bottom line I got from reading this article, You are now free to take a flying leap.  The U.S. Department of Transportation held a forum for consumers "to air their gripes".  Here's...
Posted at 3:48 PM | Permalink | Comments
May24
Does the Airline Industry Need a New Business Model?
Maria Palma May 24, 2008
The big news this past week was American Airline's announcement that they will start charging $15 for the first checked baggage in addition to raising fares up to $60.   Of course, everyone is complaining about it.  I found... Continue Reading
Posted at 6:01 PM | Permalink | Comments
May 4
Confessions of an United Airlines Flight Attendant
Maria Palma May 4, 2008
One of my best friends has been a United Airlines flight attendant for almost ten years on and off (She was laid off at 9/11).  When she first started, being a flight attendant was still considered a “glamour” job.  Of... Continue Reading
Posted at 2:52 PM | Permalink | Comments
Apr27
Two Stories That Will Restore Some Faith in the Airline Industry
Maria Palma April 27, 2008
I know, it's been awhile since I've shared with you any good customer service stories - especially about the airline industry.  However, Chris Brogan offers a little light at the end of the tunnel with his Thank You Continental Airlines... Continue Reading
Posted at 3:16 PM | Permalink | Comments
Apr16
The State of the Airline Industry: Robert Roach, Jr. Has It Right
Maria Palma April 16, 2008
There have been many headlines in the news lately about the airlines industry.  The Delta-Northwest merger has caused instability for many customer service reps while Delta customers see drawbacks instead of high hopes for this deal.  Now we have American... Continue Reading
Posted at 3:15 PM | Permalink | Comments
Apr10
Another Oops For American Airlines
Maria Palma April 10, 2008
It's been all over the news:  American Airlines cancels thousands of flights after discovering that they have to work on the wiring of wheel wells on their MD-80 jets.  Creating havoc could be a slightly melodramatic headline, but then, who... Continue Reading
Posted at 6:00 AM | Permalink | Comments
 


Wisdom For Leaders in the Airline Industry
British Airways Calls For Customer Service Improvement
Airports Hope to Provide Better Customer Service in 2008
Airline Customer Service: I Have a Dream...
The Link to Great Service in the Airline Industry?
Northwest Airlines Focuses on Better Customer Service
Paying For Service at the Bellagio? Not So Much...
Do You Really Get What You Pay For?
Denny Flanagan: A Heart of Gold
Bring Back the Hot-Looking Flight Attendants!
Will Virgin America Change the American Airline Industry?
More Airline Troubles
An Airline Industry Rant
A Month of Hospitality
Jim At Amtrak Restores My Faith in the Travel Industry
What's Up With JetBlue?
Travel Stories
Should the Government Regulate Airline Customer Service?
Don't We Wish All Customers Were Like This?
The Manhattan Marketing Maven: JetBlue Food For Thought
JetBlue Customer Service Issues
The Amtrak Lesson
What Do Business Travelers Want?
A Law For Common Courtesy?
Best Western Gives "My Best"
Flying the Friendly Skies?
Airlines Still Having Trouble with Customer Service
Hotel Industry, Customer Service, and Bling-Bling Businesses
What It Takes to Become An Airline Customer Service Rep
Air New Zealand Customer Service Training
Hotels.com: Thumbs Down?
Thoughts on Virgin Atlantic
Customer Service and the Travel Industry
US Airways Group, Inc. On the Lookout For Customer Service Workers to Address Complaints
Are Your Profits Bad Profits?
Southwest Tests Assigned Seating
US Airways, Technology and Patience
Air Canada's Lack of Attention to Detail
Tired of Excuses
On-Time Flight or Exceptional Customer Service?

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