I ponder this concept of customer service and two questions come to mind: “Aren’t we all customers?” and “Don’t we all provide some type of service?”
If you dig even a little deeper, you’ll discover that in reality we are all doing some type of work that directly or indirectly benefits another person. Isn’t that what customer service is? So, would it be safe to say that we all work in customer service?
When I further dissect this “customer service” concept and break up the two words, my mind takes me to another question, “Which came first, the service or the customer?” I would have to say that the customer came first. It is the customer who then turns around and asks, “How can I be of service?” We’re all essentially born with a purpose or “service” to contribute to the world.
I think that if we can take on this perspective of being a service to help improve someone else’s life, perhaps this will bring more meaning to the work that we do. Moreover, we can then be better “customers”.
