CustomersAreAlways: Thought For the Day Archives

Thought For the Day Archives

Jul31	Customer Service: Read Around the Web Maria Palma July 31, 2008 Know More: Thought For the Day quotes Here are some thoughts to reflect on from now through the weekend..."People don't refer business to you because you meet their minimum expectations. They refer you because they expect you to do a good job which, in turn, enhances their... Posted at 8:07 PM \| Permalink \| Comments
Apr29	The Word of the Day: Accessible Maria Palma April 29, 2008 At the top of my list of the most accessible CEOs in the fashion/retail industry is Tony Hsieh of Zappos.com. I'm learning that he spends quite a bit of time hanging out with his Twitter followers. Tony is so accessible... Continue Reading Posted at 8:38 PM \| Permalink \| Comments
Mar10	Is Cost and Time Getting In the Way? Maria Palma March 10, 2008 What do you know about your customers? How are you gathering that information? Customer World has an interesting post with some statistics from a recent survey conducted by CMO Council. Here are a couple worth noting: 49.1 percent of respondents... Continue Reading Posted at 1:05 PM \| Permalink \| Comments
Jan 9	Customer Service: The Enterprise Strategy Maria Palma January 9, 2008 Here's a thought I found while reading this article, 7 Essential Customer Service Processes: "In the past, customer service was a department, the place that you called for specific redress of a grievance or information about your bill. Right now,... Continue Reading Posted at 11:53 AM \| Permalink \| Comments
Dec14	Thank You Is Enough For Me Maria Palma December 14, 2007 As I reflect on this past year and the relationships I've formed with blog readers, friends, and customers (who are friends, by the way!), one of the people that stands out in my mind is Liz Strauss of Successful Blog. ... Continue Reading Posted at 1:54 PM \| Permalink \| Comments
Dec13	3 For Thursday Maria Palma December 13, 2007 Here are three notes/links/reminders for today...1. Reminder that the Customer Service Carnivale is Monday, so get your submissions in by this Saturday, December 15. Jill Majors of the Envision Blog hosting! Would you like to host an upcoming carnivale? ... Continue Reading Posted at 1:28 PM \| Permalink \| Comments
	An Inspirational Quote on Connection, Compassion and Communion Give Thanks Every Day No Money, No Touch! Customer Service Thoughts Friday Funny Customer Service Quote of the Week Customer Service Thought For the Day Customer Service Thought For the Day From Seth Godin Customer Service Thought for the Day Thought For the Day From Peggy McColl Money and Customer Evangelism Five Things I'm Thankful For Thought For the Day From Kazuo Inamori Customer Service Thought For the Day Customer Service Thought for the Day Thought for the Day: My Duh! Isn’t Your Duh! Thought For the Day: What Would You Do? Are We Having Fun Yet? I May Be Writing On This Blog For the Rest of My Life... A Declaration To Do the Impossible Thought For the Day

Thought For the Day Archives

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