CustomersAreAlways: Technology Archives

Technology Archives

Jul29	Jeanette Fisher Needs Our Help Maria Palma July 29, 2008 Know More: Advice, Technology My dear friend, Jeanette Fisher, needs our help. She's trying to pick out a new cell phone, but would like some input on which phone to choose. She's currently with T-Mobile, but is considering other phones from other service providers. ... Posted at 6:42 PM \| Permalink \| Comments
Jul23	Balancing Technology and Service Maria Palma July 23, 2008 I love technology. But then, there are times when I hate technology. I love that I can call a company and they can pull up my information right away and help me at the speed of lightning (Ok, maybe... Continue Reading Posted at 10:42 PM \| Permalink \| Comments
Jul18	How to Treat Your Best Customers Maria Palma July 18, 2008 Last weekend I was at the mall and witnessed the very long line of people in front of the Apple store waiting to buy the latest version of the iPhone. I thought it was a little insane to wait in... Continue Reading Posted at 11:02 AM \| Permalink \| Comments
Apr18	Knowing How to Engage Is Not Enough Maria Palma April 18, 2008 After many months of being in a comfort zone as far as blog readings go, I'm really starting to venture out into the blogosphere and "meet" other people. I tend to stay within the same circles and I've been feeling... Continue Reading Posted at 2:20 AM \| Permalink \| Comments
Apr15	Who's Talking About You on Twitter? Maria Palma April 15, 2008 So, I had a few dates with Twitter this past weekend and it looks like love is in the air. I know you're probably asking, Where the heck have you been, Maria? Twitter has been around for ages and you're... Continue Reading Posted at 1:44 PM \| Permalink \| Comments
Mar10	Is Cost and Time Getting In the Way? Maria Palma March 10, 2008 What do you know about your customers? How are you gathering that information? Customer World has an interesting post with some statistics from a recent survey conducted by CMO Council. Here are a couple worth noting: 49.1 percent of respondents... Continue Reading Posted at 1:05 PM \| Permalink \| Comments
	AIMPromote.com and 3 Reasons Why CRM Software Is Important A Carl's Jr Experience: Machine or Unhappy Person? Voyager Cell Phone vs iPhone A Seamless Experience Presence Technology: Offering Multiple Channels of Communication Is Apple Ready to Deal With iPhone Customers? "G-Force" Comes to San Diego "Would You Like Some Help?" Website Review: ReviewBasics Self Service At Fast-Food Restaurants? The Age of DIY US Airways, Technology and Patience Text Chat Customer Service On the Rise Government Customer Service Hewlett Packard (HPQ) Inducted Into Hall of Fame Japan Takes Receptionists and Service To Another Level Bazaarvoice.com - A Great Company To Know Eastland Shoe Corp. Enhancing The Online Customer Experience The Importance of Customer Relationship Management (CRM)

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