CustomersAreAlways: Starbucks Archives

Starbucks Archives

Jul26	Starbucks Woes Maria Palma July 26, 2008 Know More: In the News, Starbucks The hot topic the past couple weeks has been the news of Starbucks (SBUX) closing about 600 of its locations. Some wonder if Starbucks stumbled on service while others question if Starbucks grew too quickly. Then there are people who... Posted at 12:45 AM \| Permalink \| Comments
Jul21	Guest Post: "Proactive Behavior: A Sign of Service Excellence" Maria Palma July 21, 2008 Here is an excellent article by Bob Livingston, author of "How You Do... What You Do: Create Service Excellence That Wins Clients For Life"...Great Service Companies and the people that comprise them have many traits common to them all. More... Continue Reading Posted at 8:24 PM \| Permalink \| Comments
Jun28	Starbucks, You've Got Competition Maria Palma June 28, 2008 Darren Rowse wrote an excellent post (Ok, so when does he not write an excellent post?) over at ScribeFire. Although Darren's focus was on offering blogging tips, he used a coffee barista's customer service skills as an example of how... Continue Reading Posted at 4:09 PM \| Permalink \| Comments
May21	Another Quarterly Customer Service Survey, Results Not Surprising Maria Palma May 21, 2008 Well, the results are in. The quarterly survey put out by the American Customer Satisfaction Index has been revealed and Rob Pegoraro of The Washington Post shares with us a review of the scores which surprisingly, are not surprising. I... Continue Reading Posted at 10:58 AM \| Permalink \| Comments
May 8	CustomersAreAlways Updates and Notes Maria Palma May 8, 2008 A few months ago the Starbucks Project was born and I thought I'd share an update of some of the news and "gossip" I've come across about Starbucks. I also answer the the burning question that the company surely wants... Continue Reading Posted at 1:20 PM \| Permalink \| Comments
Apr28	Customer Service Carnivale: The Juicy Stuff Edition Maria Palma April 28, 2008 Well, we may have less submissions for the Customer Service Carnivale this week, but they're all good and juicy ones! I really, really like this "lunch program" for internal customers that a tech company started. Read more about it... Continue Reading Posted at 5:00 AM \| Permalink \| Comments
	How and When Should Starbucks Join the Conversation? The Starbucks Meeting and A New Rival The Starbucks Event of the Year The Starbucks Project It's Been Awhile Since I've Written About Starbucks... Will Changes At Starbucks Affect Their Customer Service? "Intimacy Over Coffee" Stay Passionate, Starbucks "Would You Like To Rent a Plane With That Iced Mocha?" Slow Town = Slow Service? What? An Unhappy Starbucks Customer? The Starbucks Gift Card Dilemma Does One Bad Apple Ruin It For the Bunch? Adventures of a Starbucks Addict Who Loves Hearing Her Name "We Don't Take Those Here..." Three Small Ways Starbucks Made a Difference Three Reasons Why I Love Starbucks Drive Through Coffee Joint Girl Versus Starbucks Girl Legendary Customer Service Another Great Starbucks Experience A Cockroach Brings a Free Drink at Starbucks The Case of Great Service in Starbucks Starbucks: Keep It Real Laugh With Your Customers

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