CustomersAreAlways: Solutions Archives

Solutions Archives

Mar28	Is the Customer Always Right? Maria Palma March 28, 2008 Know More: Advice, Communication, Customer Service Tips, Solutions Coscia Communications, Steve Coscia The following is guest blog post by Steve Coscia of Coscia Communications, Inc. I first met Steve a few months ago and he shared his thoughts with me on what could change customer service in America. He's a great speaker!Is... Continue Reading Posted at 8:08 AM \| Permalink \| Comments
Feb 8	The Starbucks Project Maria Palma February 8, 2008 As some of you know, I used to be a Starbucks (SBUX) fanatic (please refer to all my past posts on Starbucks). I practically lived in Starbucks during all of 2006. The employees at the Starbucks down the street knew... Continue Reading Posted at 1:23 PM \| Permalink \| Comments
Nov11	How Conflict in the Workplace Can Affect Customer Relations Maria Palma November 11, 2007 My personal life was very eventful last week, so I apologize for the lack of posts. My family and friends tend to think of me as the go-to person whenever they need counseling and unfortunately that took it's toll on... Continue Reading Posted at 10:21 PM \| Permalink \| Comments
Sep27	A Customer Service Professional's Guide to a Stress-Free Workday Maria Palma September 27, 2007 Any type of stress that we face during the workday has an affect on how we deal with customers. I've come up with this guide to help you deal with that stress so it doesn't get in the way of... Continue Reading Posted at 5:04 PM \| Permalink \| Comments
Sep26	Turning a Bad Day into Good Maria Palma September 26, 2007 We've all had our share of bad days at work...and when something bad happens right at the start of the day it can have a snow-ball effect on the rest of the day, right? Next thing you know you're losing... Continue Reading Posted at 11:48 PM \| Permalink \| Comments
Sep25	A Seamless Experience Maria Palma September 25, 2007 The other night I settled in to watch The Queen. I was comfy in my pajamas and ready to just relax after a long day of writing... Just when the movie had reached a turning point - the Queen was... Continue Reading Posted at 10:00 PM \| Permalink \| Comments
	Having Difficulty Managing Employees' Schedules? Customer Online Reviews - Yay or Nay? A Suggestion to Keep Existing Customers A Solution to Improve Customer Service Are You Stuck In Company Policy? What About a Customer Service Rating System? One Solution To Cure Our Customer Service Woes Customer Service in Public Education Phone Companies in Australia Fined for Poor Service There's Always Something You Can Do... Southwest Tests Assigned Seating Should Companies Be Fined For Not Providing Great Service? "Your Call Is Important To Us..." "It's Company Policy" Don't Make Promises.... Don't Make Problems, Solve Them Anxiety in Business Should Youngsters Be Hired To Work In Customer Service? Solutions For Customer Service "Blunders" Lousy Service In Australia Too? What To Do When You Have Issues With Coworkers Seth Godin Thinks This is Real Creativity It Takes the Head Honcho To Fix Customer Service Surveys & Questionnaires The Struggle of General Motors: Is It Beyond Customer Service? Speak Up! Tips For Customer Service Managers When Personal Problems Affect Service A Great Resource: Customer Service Group Congratulations, Network Solutions!

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