CustomersAreAlways: Skills Archives

Skills Archives

Sep23	Questions That Came To Mind Today... Maria Palma September 23, 2006 Know More: Customer Service, Skills Customer Service, Skills I know that I often preach that students or people who want to start their own business should take a customer service class or seminar... However, can good customer service be taught? Is it the type of thing wherein you need “hands-on” experience to actually learn? Doesn’t one need practice dealing with people in order to be an expert at it? Then there’s another question that comes to mind and I don’t know if I’ve brought it up here before... Can you teach someone to be nice? Isn’t that a characteristic that we’re born with or learn through our experiences? Just a few questions that came to mind today...Let me know your thoughts! Posted at 7:50 PM \| Permalink \| Comments
Jun28	Why Being Knowledgeable About Your Business Is Important Maria Palma June 28, 2006 Well, it's been a couple weeks since I've started boycotting the gasoline companies and I'm learning more and more about public transportation in San Diego. For one thing, the people who are supposed to be helping you find the easiest... Continue Reading Posted at 9:32 PM \| Permalink \| Comments
Apr 3	Lousy Service In Australia Too? Maria Palma April 3, 2006 So this lousy service phenomenon isn't just a plague in the U.S. Looks like Australia has the customer service blues as well, according to Pete Jeans, CEO of SMO Sydney. If you're from Australia and beg to differ, please do leave your... Continue Reading Posted at 4:49 PM \| Permalink \| Comments
Mar26	Employee Appreciation Maria Palma March 26, 2006 What I learned during my management days at Wet Seal was that the biggest complaint that most employees make is that they are not appreciated or recognized for the work that they do. This is also one of the top... Continue Reading Posted at 10:27 PM \| Permalink \| Comments
Mar19	The Essence of Customer Service Maria Palma March 19, 2006 Solving problems is the essence of customer service. When you create a product or provide a service, you are essentially solving some type of problem. And anyone can do this, but the bigger issue is, how well can you solve... Continue Reading Posted at 8:50 PM \| Permalink \| Comments
Feb27	Reading Customer's Minds Maria Palma February 27, 2006 One of the prerequisites of being a customer service rep is being able to read people's minds. Most customers come to you saying what they want, but it turns out that it's not really what they need. Mary Schmidt, a... Continue Reading Posted at 6:24 PM \| Permalink \| Comments
	Got Spanish? Customer Service vs Selling Customer Service Training CSR's: Improve Your Listening Skills

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