CustomersAreAlways: Seth Godin Archives

Seth Godin Archives

Jul18	How to Treat Your Best Customers Maria Palma July 18, 2008 Know More: Customer Service Tips, Retail Stores, Seth Godin, Technology Apple, iPhone 3G Last weekend I was at the mall and witnessed the very long line of people in front of the Apple store waiting to buy the latest version of the iPhone. I thought it was a little insane to wait in... Continue Reading Posted at 11:02 AM \| Permalink \| Comments
Apr27	Two Stories That Will Restore Some Faith in the Airline Industry Maria Palma April 27, 2008 I know, it's been awhile since I've shared with you any good customer service stories - especially about the airline industry. However, Chris Brogan offers a little light at the end of the tunnel with his Thank You Continental Airlines... Continue Reading Posted at 3:16 PM \| Permalink \| Comments
Feb27	Customer Relationships: Quantity vs Quality Maria Palma February 27, 2008 This concept is the same for customers. Are you scrambling to get as many people as you can into your store or are you spending quality time with the customers you already have? Continue Reading Posted at 11:47 AM \| Permalink \| Comments
Dec17	Customer Service Carnivale Posted at the Envision Blog Maria Palma December 17, 2007 I'd like to thank Jill Majors for hosting this edition of the Customer Service Carnivale! There are some good reads there, so make sure to take some time out today to learn something new ;) I was happy to see... Continue Reading Posted at 11:38 AM \| Permalink \| Comments
Nov29	Being Remarkable Isn't An Option Maria Palma November 29, 2007 If you've been reading my blog for awhile, you know how much I adore marketing expert, Seth Godin. As I was browing YouTube last night, I came across this video of Godin giving a talk at a TED conference. It's... Continue Reading Posted at 5:21 PM \| Permalink \| Comments
Oct25	Surveys vs Focus Groups Maria Palma October 25, 2007 I once attended a focus group where we talked about the menu display of a major company that sells fruit smoothies. There were about ten of us in this focus group each with different opinions about how a menu should look. Continue Reading Posted at 10:08 PM \| Permalink \| Comments
	"The Dip" Goes Through an iTunes Dip Patience and Why Customer Service Is Broken Are You Grateful? It’s Not What You Are, It’s Who You Are Why Do We Get Bad Service? Being Cheaper vs Having Great Service There Is No Compromising in Customer Service Or You Can Say This... Another Reason Why Greetings Are Important How Much Do You Care? Online Business Tip: Make It Quick! So...Marketers ARE Liars Seth Godin Shares... "It's Company Policy" The Most Debatable Topic In Customer Service More Lessons From Seth Godin A Great Idea Spreads Like Wildfire Seth Godin Knows Business, That's For Sure

Seth Godin Archives

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