CustomersAreAlways: Radio Shack Archives

Radio Shack Archives

Apr30	Not Very Surprising Customer Service Statistics Maria Palma April 30, 2008 Know More: Radio Shack, Research, Retail Stores Burberry, customer service statistics, Louis Vuitton Here are a couple of interesting customer service statistics... According to The Retail Consumer Dissatisfaction Survey, 33% of people can't find a salesperson when they shop and 25% are ignored by associates (Source). These stastics are not surprising to me... Posted at 8:14 PM \| Permalink \| Comments
Nov13	The Box Stuffers Would NEVER Forget the Power Cord Maria Palma November 13, 2006 Seth Godin tells the story of a recent Radio Shack experience in which a lady comes in claiming that her new phone did not come with the power cord. Well, the manager basically called the customer a liar by saying... Continue Reading Posted at 6:45 PM \| Permalink \| Comments
Oct18	Radio Shack Hopes to Build Customer Loyalty Maria Palma October 18, 2006 There is so much technology nowadays - in fact, I think there’s too much going on! I read the news and every day it seems that there’s a new gadget or gizmo on the market. It’s one thing to say... Continue Reading Posted at 2:29 PM \| Permalink \| Comments

Radio Shack Archives

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