Radio Shack Archives

Apr30
Not Very Surprising Customer Service Statistics
Maria Palma April 30, 2008
Know More: Radio Shack, Research, Retail Stores
Here are a couple of interesting customer service statistics... According to The Retail Consumer Dissatisfaction Survey, 33% of people can't find a salesperson when they shop and 25% are ignored by associates (Source).  These stastics are not surprising to me...
Posted at 8:14 PM | Permalink | Comments
Nov13
The Box Stuffers Would NEVER Forget the Power Cord
Maria Palma November 13, 2006
Seth Godin tells the story of a recent Radio Shack experience in which a lady comes in claiming that her new phone did not come with the power cord.  Well, the manager basically called the customer a liar by saying... Continue Reading
Posted at 6:45 PM | Permalink | Comments
Oct18
Radio Shack Hopes to Build Customer Loyalty
Maria Palma October 18, 2006
There is so much technology nowadays - in fact, I think there’s too much going on!  I read the news and every day it seems that there’s a new gadget or gizmo on the market.  It’s one thing to say... Continue Reading
Posted at 2:29 PM | Permalink | Comments
 


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