Best Buy Archives

Apr29
The Word of the Day: Accessible
At the top of my list of the most accessible CEOs in the fashion/retail industry is Tony Hsieh of Zappos.com.  I'm learning that he spends quite a bit of time hanging out with his Twitter followers.  Tony is so accessible...
Feb25
Best Buy in the Dog House Again
My father was on the hunt for a new desktop computer and I agreed to go along to offer my "informed" thoughts and advice.  He wanted to check out Best Buy first and I told him about the $54 million... Continue Reading
Dec 5
Is Best Buy On Its Best Behavior Now?
Those of us who spend any time reading customer service or marketing blogs know that Best Buy (BBY) has a pretty rotten (like smelly manure) reputation in terms of service.  And if you don't know, check out my previous posts... Continue Reading
Jul24
Best Buy May Not Really Have the "Best Buy"
Fellow Know More Media author over at MarketingBlurb says that Bad Customer Service Negates the Best Marketing Plans and points out a recent story about Antonio Cangiano and his experience with Best Buy.  When I saw "Best Buy", I thought,... Continue Reading
Oct24
Unhappy Customers = No Bonus for Best Buy's CEO
I was reading Fortune Magazine’s November 2006 issue the other day and came across an article titled “The CEO Stats That Matter”.  This article features leading companies that have CEO’s who aim to make a difference.  What I found interesting... Continue Reading
 


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