CustomersAreAlways: Best Buy Archives

Best Buy Archives

Apr29	The Word of the Day: Accessible Maria Palma April 29, 2008 Know More: Best Buy, Communication, Corporate, Managers, Thought For the Day Tony Hsieh, Zappos At the top of my list of the most accessible CEOs in the fashion/retail industry is Tony Hsieh of Zappos.com. I'm learning that he spends quite a bit of time hanging out with his Twitter followers. Tony is so accessible... Posted at 8:38 PM \| Permalink \| Comments
Feb25	Best Buy in the Dog House Again Maria Palma February 25, 2008 My father was on the hunt for a new desktop computer and I agreed to go along to offer my "informed" thoughts and advice. He wanted to check out Best Buy first and I told him about the $54 million... Continue Reading Posted at 1:04 PM \| Permalink \| Comments
Dec 5	Is Best Buy On Its Best Behavior Now? Maria Palma December 5, 2007 Those of us who spend any time reading customer service or marketing blogs know that Best Buy (BBY) has a pretty rotten (like smelly manure) reputation in terms of service. And if you don't know, check out my previous posts... Continue Reading Posted at 1:25 PM \| Permalink \| Comments
Jul24	Best Buy May Not Really Have the "Best Buy" Maria Palma July 24, 2007 Fellow Know More Media author over at MarketingBlurb says that Bad Customer Service Negates the Best Marketing Plans and points out a recent story about Antonio Cangiano and his experience with Best Buy. When I saw "Best Buy", I thought,... Continue Reading Posted at 6:56 PM \| Permalink \| Comments
Oct24	Unhappy Customers = No Bonus for Best Buy's CEO Maria Palma October 24, 2006 I was reading Fortune Magazine’s November 2006 issue the other day and came across an article titled “The CEO Stats That Matter”. This article features leading companies that have CEO’s who aim to make a difference. What I found interesting... Continue Reading Posted at 12:53 PM \| Permalink \| Comments

Best Buy Archives

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