CustomersAreAlways: Retail Stores Archives

Retail Stores Archives

Apr30	Not Very Surprising Customer Service Statistics Maria Palma April 30, 2008 Know More: Radio Shack, Research, Retail Stores Burberry, customer service statistics, Louis Vuitton Here are a couple of interesting customer service statistics... According to The Retail Consumer Dissatisfaction Survey, 33% of people can't find a salesperson when they shop and 25% are ignored by associates (Source). These stastics are not surprising to me... Posted at 8:14 PM \| Permalink \| Comments
Mar31	Trends in Customer Loyalty Maria Palma March 31, 2008 The SmartMoney website says that retailers are expanding their customer loyalty programs and offers five trends that shoppers can take advantage of: Immediate rewards - Sign up for any loyalty program that you're offered Targeted deals - Exclusive sales and... Continue Reading Posted at 3:07 PM \| Permalink \| Comments
Jan10	The Details of Retail Maria Palma January 10, 2008 When you work in retail and have to sell many products, one of the major details you have to deal with is pricing and signage. This includes making sure the visual merchandising is appealing, there is enough inventory, and that... Continue Reading Posted at 10:28 PM \| Permalink \| Comments
Jan 4	2008: The Year That Retailers Focused on Customers Maria Palma January 4, 2008 Wouldn't that be a great headline to read at the end of this year? Well, if business people take the advice offered in this article over at CNNMoney.com, then perhaps they'll make liars out of those "analysts" who say that... Continue Reading Posted at 6:10 AM \| Permalink \| Comments
Dec26	The Pre-Christmas Apple Experience Maria Palma December 26, 2007 If you're still not convinced that Apple stores has one of the easiest shopping experiences in the tech world, you may change your mind after reading this post... A couple days before Christmas I walked into the Apple store in... Continue Reading Posted at 6:34 PM \| Permalink \| Comments
Oct 4	Warm Welcome to Mark Wade of MerchantVoice! Maria Palma October 4, 2007 We have a new blogger here at Know More Media that I'd like to introduce you to... Mark Wade of MerchantVoice joins us with over 25 years of experience in the retail industry. Being that I write a great deal... Continue Reading Posted at 1:34 PM \| Permalink \| Comments
	A Seamless Experience Walmart.com Doesn't Want You to Call Them The Victoria's Secret Experience Friction and Customer Conspiracies Product Merchandising and the Customer Experience Retailers Report A Decline in Sales: What's Really The Problem? Priceless! The Customer Experience: Isn't It Obvious? Attention Retailers: If Walls Could Talk... Balancing the Needs of Customers and Employees The Apple Experience Tesco Focuses on Customer Service Louis Vuitton: Less Than Satisfactory Service Making It Easy For Customers To Return Products Funny Customer Service Video: The Coupon Guy Overstock.com: A Tale of the Blame Game and Good Service The Customer Experience By Samsung Victoria’s Secret Has Another Secret... A Mall That Caters to Dogs Make It Easy For Your Customers To Shop! Are You the Store? What a Messy Store Can Do To Your "Bottom-Line" Who Will You Choose To Support? Small, Independent Hardware Stores Compete Against the Big-Wigs Rebate Hell Macy's Problem Is That It Needs More Employees, Not a New Dress Code Chicago City Council Approves Minimum Wage Rise for Big Box Retailers Maria Bartiromo Interviews Home Depot's CEO Not Satisfied with Macy's Customer Service There's a Happy Ending to Julie's Story Customer Service in the Fashion Industry Does A Dirty Store = Dirty Service? The Ikea Experience

Retail Stores Archives

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