Retail Stores Archives

Jul18
How to Treat Your Best Customers
Maria Palma July 18, 2008
Know More: Customer Service Tips, Retail Stores, Seth Godin, Technology
Last weekend I was at the mall and witnessed the very long line of people in front of the Apple store waiting to buy the latest version of the iPhone.  I thought it was a little insane to wait in...
Continue Reading
Posted at 11:02 AM | Permalink | Comments
Jun30
Over and Beyond Customer Service
Maria Palma June 30, 2008
As I look over all the blog posts I've written over the past couple months, I've noticed that I haven't shared any real good customer service stories lately.  I would hate for this blog to turn into a rant blog... Continue Reading
Posted at 6:20 PM | Permalink | Comments
A Borders' Restroom: Reminder That the Little Things Do Count
Maria Palma June 30, 2008
If you've ever thought that the little things don't count, think again... I went into a new Borders bookstore yesterday to treat myself to a coffee and relax after a day of writing.  I wandered around hoping to soak up... Continue Reading
Posted at 11:21 AM | Permalink | Comments
Apr30
Not Very Surprising Customer Service Statistics
Maria Palma April 30, 2008
Here are a couple of interesting customer service statistics... According to The Retail Consumer Dissatisfaction Survey, 33% of people can't find a salesperson when they shop and 25% are ignored by associates (Source).  These stastics are not surprising to me... Continue Reading
Posted at 8:14 PM | Permalink | Comments
Mar31
Trends in Customer Loyalty
Maria Palma March 31, 2008
The SmartMoney website says that retailers are expanding their customer loyalty programs and offers five trends that shoppers can take advantage of: Immediate rewards - Sign up for any loyalty program that you're offered Targeted deals - Exclusive sales and... Continue Reading
Posted at 3:07 PM | Permalink | Comments
Jan10
The Details of Retail
Maria Palma January 10, 2008
When you work in retail and have to sell many products, one of the major details you have to deal with is pricing and signage.  This includes making sure the visual merchandising is appealing, there is enough inventory, and that... Continue Reading
Posted at 10:28 PM | Permalink | Comments
 


2008: The Year That Retailers Focused on Customers
The Pre-Christmas Apple Experience
Warm Welcome to Mark Wade of MerchantVoice!
A Seamless Experience
Walmart.com Doesn't Want You to Call Them
The Victoria's Secret Experience
Friction and Customer Conspiracies
Product Merchandising and the Customer Experience
Retailers Report A Decline in Sales: What's Really The Problem?
Priceless!
The Customer Experience: Isn't It Obvious?
Attention Retailers: If Walls Could Talk...
Balancing the Needs of Customers and Employees
The Apple Experience
Tesco Focuses on Customer Service
Louis Vuitton: Less Than Satisfactory Service
Making It Easy For Customers To Return Products
Funny Customer Service Video: The Coupon Guy
Overstock.com: A Tale of the Blame Game and Good Service
The Customer Experience By Samsung
Victoria’s Secret Has Another Secret...
A Mall That Caters to Dogs
Make It Easy For Your Customers To Shop!
Are You the Store?
What a Messy Store Can Do To Your "Bottom-Line"
Who Will You Choose To Support?
Small, Independent Hardware Stores Compete Against the Big-Wigs
Rebate Hell
Macy's Problem Is That It Needs More Employees, Not a New Dress Code
Chicago City Council Approves Minimum Wage Rise for Big Box Retailers
Maria Bartiromo Interviews Home Depot's CEO
Not Satisfied with Macy's Customer Service
There's a Happy Ending to Julie's Story
Customer Service in the Fashion Industry
Does A Dirty Store = Dirty Service?
The Ikea Experience

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