CustomersAreAlways: Research Archives

Research Archives

Apr30	Not Very Surprising Customer Service Statistics Maria Palma April 30, 2008 Know More: Radio Shack, Research, Retail Stores Burberry, customer service statistics, Louis Vuitton Here are a couple of interesting customer service statistics... According to The Retail Consumer Dissatisfaction Survey, 33% of people can't find a salesperson when they shop and 25% are ignored by associates (Source). These stastics are not surprising to me... Posted at 8:14 PM \| Permalink \| Comments
Mar10	Is Cost and Time Getting In the Way? Maria Palma March 10, 2008 What do you know about your customers? How are you gathering that information? Customer World has an interesting post with some statistics from a recent survey conducted by CMO Council. Here are a couple worth noting: 49.1 percent of respondents... Continue Reading Posted at 1:05 PM \| Permalink \| Comments
Jan23	Customer Service Improves in the UK Maria Palma January 23, 2008 According to this article at SME Web, customers are happier with service in the UK. The study was conducted by the Institute of Customer Service and offers us a little hope that companies are indeed recognizing the importance of... Continue Reading Posted at 5:15 PM \| Permalink \| Comments
Jan 7	What Do Your Global Customers Expect? Maria Palma January 7, 2008 Accenture recently did a global study of customer service and customer expectations around the globe and released a report today titled "Customer Satisfaction in the Multi-Polar World: Accenture 2007 Global Customer Service Satisfaction Survey Report". 3,500 consumer respondents were surveyed... Continue Reading Posted at 4:45 PM \| Permalink \| Comments
Dec28	Firing Your Customers Revisited Maria Palma December 28, 2007 There's a great debate over at the Wharton website about firing your worst customers (via Duct Tape Marketing). The study done by two Wharton marketing professors says that firing your "low value" customers is counterproductive because: "Companies that rid themselves... Continue Reading Posted at 7:03 PM \| Permalink \| Comments
Nov29	The Correlation Between Experience and the Bottom Line Maria Palma November 29, 2007 Fellow Know More Media author Bud Bilanchi of CareerSuperStar.com has another blog titled CommonSenseGuy.com where he shares some thoughts on the "we" relationships with customers. In this post Bilanchi cites a study that was conducted by PeopleMetrics. The study... Continue Reading Posted at 2:22 PM \| Permalink \| Comments
	Surveys vs Focus Groups Companies Receive Top Honors in Customer Service and An Olive Garden Experience 3 Key Areas Where Online Retailers Are Failing Retail Customer Service Study Wireless Customer Service: Hot Topic of Conversation My Top 5 Trusted Brands The Latest American Customer Satisfaction Survey Sprint Makes the Top 10 List...On the Hall of Shame Customer Frustration: What’s Causing It? How Sleep Affects Customer Service The Single, Most Effective Way to Increase Customer Satisfaction Customer Satisfaction At Its Highest Music and Its Effect on Customers and Employees Find Out What Your Customers Really Think New Survey: Top 10 Retailers With the Best Customer Service Quality vs Quantity New Customer Service Survey Tips On Choosing the Best Customer Survey Tool Customer Service in the Computer Industry Gets Better Customer Service Study by Accenture Ltd. The 15 Customer Service "Competencies" The #1 Source of Stress in the Workplace Employees With Customer Service Skills in England a Rare Breed There Are Still Companies That Don't Have a Complaint System? Lexus Comes in #1 For Customer Service Vote on the Industry With the Worst Customer Service The Biggest Mistakes Salespeople Make In B2B Grade Customer Service in the United States European Industries Put to the Test The Effect of Products Being Unavailable Results of Transversal's Annual Survey of Web Companies "Customers Say What Companies Don't Want to Hear" Here's the Best At Customer Service, According to Corporate Research Int'l State of Nevada Implements Kiosks & Improves Service The Power of Touch Cinergy Recognized for Call Center Customer Satisfaction Excellence

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