CustomersAreAlways: Philosophies Archives

Philosophies Archives

Aug25	How to Change the Way We Think About Customer Service Maria Palma August 25, 2008 Know More: Inspiration, Philosophies I’ve had some time away from this blog to let my mind relax and contemplate the state of customer service. Much of what I’ve been thinking about has been in alignment with a book that I’ve been reading titled... Continue Reading Posted at 12:05 PM \| Permalink \| Comments
Jun30	No Such Thing As the "R" Word Maria Palma June 30, 2008 The Pittsburgh, Pennsylvania area is about to get a taste of the Nordstrom experience. This news story says that this October Nordstrom will be opening in the city. It's supposed to be an area that has been unserved by high-end... Continue Reading Posted at 10:55 PM \| Permalink \| Comments
Jun29	Got 5 Minutes? Here Are Five Quotes Maria Palma June 29, 2008 Here are some tidbits of wisdom that I've come across during my readings today... "People like and like to do business with those they trust and those who have integrity." --Lewis Green from his post, Putting People First is Good... Continue Reading Posted at 11:00 PM \| Permalink \| Comments
	The Big "Aha!" Every Online Business Owner Faces Maria Palma June 29, 2008 The other day I met with the owner of RankPay, a company that offers SEO services, to talk about the different ways I could help the company get more publicity. The owner was telling me how the company has seen... Continue Reading Posted at 9:01 PM \| Permalink \| Comments
Jun17	Customer Service in 3 Words or Less Maria Palma June 17, 2008 As you may or may not know, I've become a huge Twitter fan. Except for the minor glitches here and there, Twitter has been a fun way to interact with others in cyberspace. I've been asking my followers at Twitter... Continue Reading Posted at 11:23 AM \| Permalink \| Comments
May10	What is a Customer-Focused Strategy? Thoughts and Examples Maria Palma May 10, 2008 What is a customer-focused strategy? That is the question that Glenn Ross of Customer Service Experience asked a group of customer service/marketing bloggers. Here are some answers he has received so far:"Most simply, I would define “customer-focused strategy” as... Continue Reading Posted at 3:32 PM \| Permalink \| Comments
	Business Relationships: An International Perspective Starting a Business: This I Have Learned "Engage or Die" The Two Schools of Thought in Business Economics: Who Isn't Frightened? The Tip Debate Martin Luther King Jr. Day: A Day of Service Sales and Customer Service: How Important Are the Numbers Really? Customer Service: It's Not About Cost Good Customer Service Starts Within Unnatural, Natural Behavior Customer Service the LeBron James Way Web 3.0: A Shift in Business Strategy Do You Really Get What You Pay For? Too Focused on Customer Service? Great Product or Great Service? Are These The Problems With America? Were We Born This Way? The Customer Experience: Isn't It Obvious? The Service Heart Customer Service Humor A Definition of Customer Service Here's the Essence of Customer Service in One Word The Big Picture How Watching TV May Lead to Bad Customer Service The Enterprise Rent a Car Saga Continues Customer Service in the Comic Industry Customer Service: We've Been Brainwashed Kindness Saving the World With Great Customer Service Enthusiasm, Spirituality, and Karma in Business Respect Yes! No Worries! What We Can Learn From Newton’s Third Law of Motion Thought for the Day: Do You Have a Definition of Success? There Is No Compromising in Customer Service Customer Service Quotes From Fast Company Magazine "The greatest among ye shall be the servant of all..." Service Quality, Revenue Generation, or Cost Efficiency? Why Businesses Still Haven't Figured It Out

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