Philosophies Archives

Aug25
How to Change the Way We Think About Customer Service
Maria Palma August 25, 2008
Know More: Inspiration, Philosophies
I’ve had some time away from this blog to let my mind relax and contemplate the state of customer service.  Much of what I’ve been thinking about has been in alignment with a book that I’ve been reading titled...
Continue Reading
Posted at 12:05 PM | Permalink | Comments
Jun30
No Such Thing As the "R" Word
Maria Palma June 30, 2008
The Pittsburgh, Pennsylvania area is about to get a taste of the Nordstrom experience.  This news story says that this October Nordstrom will be opening in the city.  It's supposed to be an area that has been unserved by high-end... Continue Reading
Posted at 10:55 PM | Permalink | Comments
Jun29
Got 5 Minutes? Here Are Five Quotes
Maria Palma June 29, 2008
Here are some tidbits of wisdom that I've come across during my readings today... "People like and like to do business with those they trust and those who have integrity." --Lewis Green from his post, Putting People First is Good... Continue Reading
Posted at 11:00 PM | Permalink | Comments
The Big "Aha!" Every Online Business Owner Faces
Maria Palma June 29, 2008
The other day I met with the owner of RankPay, a company that offers SEO services, to talk about the different ways I could help the company get more publicity.  The owner was telling me how the company has seen... Continue Reading
Posted at 9:01 PM | Permalink | Comments
Jun17
Customer Service in 3 Words or Less
Maria Palma June 17, 2008
As you may or may not know, I've become a huge Twitter fan.  Except for the minor glitches here and there, Twitter has been a fun way to interact with others in cyberspace.  I've been asking my followers at Twitter... Continue Reading
Posted at 11:23 AM | Permalink | Comments
May10
What is a Customer-Focused Strategy? Thoughts and Examples
Maria Palma May 10, 2008
What is a customer-focused strategy?  That is the question that Glenn Ross of Customer Service Experience asked a group of customer service/marketing bloggers.  Here are some answers he has received so far:"Most simply, I would define “customer-focused strategy” as... Continue Reading
Posted at 3:32 PM | Permalink | Comments
 


Business Relationships: An International Perspective
Starting a Business: This I Have Learned
"Engage or Die"
The Two Schools of Thought in Business
Economics: Who Isn't Frightened?
The Tip Debate
Martin Luther King Jr. Day: A Day of Service
Sales and Customer Service: How Important Are the Numbers Really?
Customer Service: It's Not About Cost
Good Customer Service Starts Within
Unnatural, Natural Behavior
Customer Service the LeBron James Way
Web 3.0: A Shift in Business Strategy
Do You Really Get What You Pay For?
Too Focused on Customer Service?
Great Product or Great Service?
Are These The Problems With America?
Were We Born This Way?
The Customer Experience: Isn't It Obvious?
The Service Heart
Customer Service Humor
A Definition of Customer Service
Here's the Essence of Customer Service in One Word
The Big Picture
How Watching TV May Lead to Bad Customer Service
The Enterprise Rent a Car Saga Continues
Customer Service in the Comic Industry
Customer Service: We've Been Brainwashed
Kindness
Saving the World With Great Customer Service
Enthusiasm, Spirituality, and Karma in Business
Respect
Yes! No Worries!
What We Can Learn From Newton’s Third Law of Motion
Thought for the Day: Do You Have a Definition of Success?
There Is No Compromising in Customer Service
Customer Service Quotes From Fast Company Magazine
"The greatest among ye shall be the servant of all..."
Service Quality, Revenue Generation, or Cost Efficiency?
Why Businesses Still Haven't Figured It Out

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