CustomersAreAlways: Philosophies Archives

Philosophies Archives

May10	What is a Customer-Focused Strategy? Thoughts and Examples Maria Palma May 10, 2008 Know More: Corporate, Managers, Motivation, Philosophies customer-focused strategy What is a customer-focused strategy? That is the question that Glenn Ross of Customer Service Experience asked a group of customer service/marketing bloggers. Here are some answers he has received so far:"Most simply, I would define “customer-focused strategy” as... Posted at 3:32 PM \| Permalink \| Comments
Apr24	Business Relationships: An International Perspective Maria Palma April 24, 2008 Doing business abroad can be a little tricky if you're not familiar with the culture that you're dealing with. However, I think we can all agree that no matter where you are in the world, having good relationships is key. ... Continue Reading Posted at 11:46 AM \| Permalink \| Comments
Mar25	Starting a Business: This I Have Learned Maria Palma March 25, 2008 When I first started researching what type of business to start, my first thought was, "What kind of business will make me the most money?" I'm sure many of you probably were thinking the same thing. However, experience is teaching... Continue Reading Posted at 11:28 AM \| Permalink \| Comments
Mar 7	"Engage or Die" Maria Palma March 7, 2008 That's a line from Brian Solis' new ebook titled Customer Service: The Art of Listening and Engagement Through Social Media. If you're wondering what all this buzz is surrounding "social media" and you're thinking about what your company can do... Continue Reading Posted at 1:21 PM \| Permalink \| Comments
Feb26	The Two Schools of Thought in Business Maria Palma February 26, 2008 There are two schools of thought in business: 1. The "What's In It For Me" (MIIFM) Mindset 2. The "Survival of the Fittest" Mindset Salespeople want to know that they're going to make tons of money doing what they're doing... Continue Reading Posted at 11:33 PM \| Permalink \| Comments
Feb 6	Economics: Who Isn't Frightened? Maria Palma February 6, 2008 My post on Jeremy Shoemaker's comments has created quite a bit of dialogue and debate - which is great. As Shaun Sayers says, "The arguments are actually worth thinking about as the worst thing we can ever do is stop... Continue Reading Posted at 2:09 PM \| Permalink \| Comments
	The Tip Debate Martin Luther King Jr. Day: A Day of Service Sales and Customer Service: How Important Are the Numbers Really? Customer Service: It's Not About Cost Good Customer Service Starts Within Unnatural, Natural Behavior Customer Service the LeBron James Way Web 3.0: A Shift in Business Strategy Do You Really Get What You Pay For? Too Focused on Customer Service? Great Product or Great Service? Are These The Problems With America? Were We Born This Way? The Customer Experience: Isn't It Obvious? The Service Heart Customer Service Humor A Definition of Customer Service Here's the Essence of Customer Service in One Word The Big Picture How Watching TV May Lead to Bad Customer Service The Enterprise Rent a Car Saga Continues Customer Service in the Comic Industry Customer Service: We've Been Brainwashed Kindness Saving the World With Great Customer Service Enthusiasm, Spirituality, and Karma in Business Respect Yes! No Worries! What We Can Learn From Newton’s Third Law of Motion Thought for the Day: Do You Have a Definition of Success? There Is No Compromising in Customer Service Customer Service Quotes From Fast Company Magazine "The greatest among ye shall be the servant of all..." Service Quality, Revenue Generation, or Cost Efficiency? Why Businesses Still Haven't Figured It Out Why Companies Are Snails When It Comes to Customer Service Customer Service in 2020 Thought For the Day: Contribution Jeneanne Rae of Business Week Writes on Customer Service The Simple Things

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