Online Customer Service Tips Archives

Aug15
The Focus is Customer Service...
Maria Palma August 15, 2008
Know More: Online Customer Service Tips
...this month over at my other blog, Online Business Resources.  The main idea is that even though you have an online business where everything may be automated, you still have an obligation to be there for your customers should they...
Posted at 11:02 AM | Permalink | Comments
Jul16
3 Things to Keep In Mind When Implementing a Social Networking Plan
Maria Palma July 16, 2008
Currently I'm working with a client to help his business establish relationships with people online as well as improve communications with his existing clientele.  Right now I'm creating an action plan listing all the different places where he could "join... Continue Reading
Posted at 12:11 PM | Permalink | Comments
Jun29
The New Rules of Marketing
Maria Palma June 29, 2008
Have you tried and tried to get new customers but have been unsuccessful?  If you’re involved with marketing your brand, there are two things you should know:Old ways of marketing: blasting ads through channels such as TV and traditional media... Continue Reading
Posted at 9:54 PM | Permalink | Comments
May 5
What's Been the Impact of Social Media on My Business?
Maria Palma May 5, 2008
This month over at my online business blog the focus has been on social media and social network marketing.  It's a "hot" topic these days among us tech geeks who use social networking sites on a daily business.  However, Lewis... Continue Reading
Posted at 6:03 PM | Permalink | Comments
Mar 7
"Engage or Die"
Maria Palma March 7, 2008
That's a line from Brian Solis' new ebook titled Customer Service: The Art of Listening and Engagement Through Social Media.  If you're wondering what all this buzz is surrounding "social media" and you're thinking about what your company can do... Continue Reading
Posted at 1:21 PM | Permalink | Comments
Mar 4
Tips and Statistics to Improve Your Online Customer Service
Maria Palma March 4, 2008
Just because you have an online business doesn't mean you can hide behind your computer and not deal with customers!  This was my first thought after reading Tom Vander Well's post, Internet Businesses Need Customer Service Too!   Tom offers some... Continue Reading
Posted at 3:44 PM | Permalink | Comments
 


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Take The Customer Service Pledge Challenge!
Where To Find Customers Online
Why You Shouldn't Ignore Customer Conversations
Why I Like the American Express "My Wishlist"
Why You Should Take a FAQ Page and Turn It Into a Blog
Making It Easy For Customers To Shop On Your Website
AccuConference.com: A Customer Friendly Website Case Study
Enkata Wants to Talk to You!
Your Customers Could Care Less About Page Rank
What It Takes to Be a Successful Internet Marketer
Old Style Service in the Digital Age
Is Your Website Accessible to the Visually Impaired?
Three Things You Should Not Do When Responding to Email
Craigslist Listens, Do You?
The Key to Marketing Effectively Online
Why Your Online Sales Suck
A Lesson From Dell: The One Thing Your Customer Service Page Needs
Ebay: Customer Service Nuggets
Dealing With Abusive Customers Via Email
Are You Prepared? A Lesson From Digg
What Is Most Important?
Customer Service and Autoresponders
Two Important Tips For Online Business Owners
The Growing Issue of Online Business Reviews and Blog Comments
Online Customer Service Tip on Making Your Customers Laugh
Four Paws Design Scares Customers
Directing Customers To Your Blog...
Online Business Reviews
MySpace Woes
Psychotic Answer? No, Sorry....
I'll Take Care of You!
Making It Easy For Customers To Do Business With You Online
Guest Blogger: John Federman, CEO of eStara
Customer Service Goes IM
Website Owners, Don't Give Your Customers a Headache!
Online Customer Service Tip: Offer Live Chat
Online Business Tip: Make It Quick!
Email Etiquette Tip For Businesses
Here's a Company That Gets It Right

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