CustomersAreAlways: Online Customer Service Tips Archives

Online Customer Service Tips Archives

May 5	What's Been the Impact of Social Media on My Business? Maria Palma May 5, 2008 Know More: Blogging, Building Customer Relationships, Communication, Online Customer Service Tips Lewis Green, social media, social networking This month over at my online business blog the focus has been on social media and social network marketing. It's a "hot" topic these days among us tech geeks who use social networking sites on a daily business. However, Lewis... Continue Reading Posted at 6:03 PM \| Permalink \| Comments
Mar 7	"Engage or Die" Maria Palma March 7, 2008 That's a line from Brian Solis' new ebook titled Customer Service: The Art of Listening and Engagement Through Social Media. If you're wondering what all this buzz is surrounding "social media" and you're thinking about what your company can do... Continue Reading Posted at 1:21 PM \| Permalink \| Comments
Mar 4	Tips and Statistics to Improve Your Online Customer Service Maria Palma March 4, 2008 Just because you have an online business doesn't mean you can hide behind your computer and not deal with customers! This was my first thought after reading Tom Vander Well's post, Internet Businesses Need Customer Service Too! Tom offers some... Continue Reading Posted at 3:44 PM \| Permalink \| Comments
Dec27	Create Fun For Online Shoppers Maria Palma December 27, 2007 I received a few gift cards this Christmas, so I've spent a good portion of the day doing some online shopping. I'm seeing more websites with "communities" where people can share information about products or services. I'm also aware that... Continue Reading Posted at 3:26 PM \| Permalink \| Comments
Dec11	Take The Customer Service Pledge Challenge! Maria Palma December 11, 2007 Do you want your customers to know that you're dedicated to customer service? Take "The Pledge Challenge" offered by MeasuredUp.com. Let your online shoppers know that you care about customer satisfaction. All you have to do is download a badge... Continue Reading Posted at 11:24 AM \| Permalink \| Comments
Dec 7	Where To Find Customers Online Maria Palma December 7, 2007 Here at Customers Are Always I talk a great deal about joining the online conversations that your customers are having. But where do you go to find those customers? In the video below Mike Sansone of ConverStations illustrates that in... Continue Reading Posted at 9:30 PM \| Permalink \| Comments
	Why You Shouldn't Ignore Customer Conversations Why I Like the American Express "My Wishlist" Why You Should Take a FAQ Page and Turn It Into a Blog Making It Easy For Customers To Shop On Your Website AccuConference.com: A Customer Friendly Website Case Study Enkata Wants to Talk to You! Your Customers Could Care Less About Page Rank What It Takes to Be a Successful Internet Marketer Old Style Service in the Digital Age Is Your Website Accessible to the Visually Impaired? Three Things You Should Not Do When Responding to Email Craigslist Listens, Do You? The Key to Marketing Effectively Online Why Your Online Sales Suck A Lesson From Dell: The One Thing Your Customer Service Page Needs Ebay: Customer Service Nuggets Dealing With Abusive Customers Via Email Are You Prepared? A Lesson From Digg What Is Most Important? Customer Service and Autoresponders Two Important Tips For Online Business Owners The Growing Issue of Online Business Reviews and Blog Comments Online Customer Service Tip on Making Your Customers Laugh Four Paws Design Scares Customers Directing Customers To Your Blog... Online Business Reviews MySpace Woes Psychotic Answer? No, Sorry.... I'll Take Care of You! Making It Easy For Customers To Do Business With You Online Guest Blogger: John Federman, CEO of eStara Customer Service Goes IM Website Owners, Don't Give Your Customers a Headache! Online Customer Service Tip: Offer Live Chat Online Business Tip: Make It Quick! Email Etiquette Tip For Businesses Here's a Company That Gets It Right Give Your Customers Options Surviving Online Web Hosting Customer Service and Yahoo's 800 Number

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