Motivation Archives

Jun27
How Customer Service Could Be a Waste of Time
As I browsed through customer service videos at YouTube hoping to find a good one to share with you, I discovered this one by Alan Fairweather in which he talks about how customer service training could be a waste of...
Jun24
It's All About Focus
If you're a sports enthusiast like me, you probably caught the NBA championship game between the Los Angeles Lakers and Boston Celtics last week.  It was a blowout with the Celtics taking the coveted title.  I've always been a Kevin... Continue Reading
May10
What is a Customer-Focused Strategy? Thoughts and Examples
What is a customer-focused strategy?  That is the question that Glenn Ross of Customer Service Experience asked a group of customer service/marketing bloggers.  Here are some answers he has received so far:"Most simply, I would define “customer-focused strategy” as... Continue Reading
Apr30
The Difference Between a Mediocre Business and an Outstanding Business
Not too long ago Donna Cutting, author of The Celebrity Experience, "dropped by" here to give us some examples of companies who provide outstanding experiences.  Well, recently I came across a video with Donna talking about one of those companies... Continue Reading
Apr 3
Investing In Your Business: Why Gamblers Would Make Good Business People
Are you a risk taker?  When it comes to your business, are you willing to dish out the cash to improve customer service?When gamblers go to the casino, they put up cash with the hopes that the money will double... Continue Reading
Mar26
A Lesson We Can Learn From March Madness
Like many basketball fans across the country, I’ve been tuned into “March Madness” the past couple weeks - which is not very productive, but is boosting my morale... ;)  This is the month of the big college basketball tournaments and... Continue Reading
 


The Two Schools of Thought in Business
What Would You Do With a Billion Dollars?
Dance Your Way to Productivity and More Sales
Evaluating Your Customer Service
What Would Boost Your Morale?
Business Mantras and Building Wealth
The Meta-Thinkers: A New Breed of Business People
Creating a Blissful Experience For Customers
Are You the LeBron James Of Your Team?
Being Motivated vs. Being Inspired or What to Look For in a New Hire
Staying Focused and Reconnecting
More Positives...Fewer Negatives
The Question of the Day: Why?
The Effect of Effective People
What Kobe Bryant Can Teach Us About Business
Finding Passion In Your Work
Are You a Lightworker?
Why You ARE Important
Do What You Love and Love What You Do
Lessons From James Arthur Ray
The Happy, Remarkable Birdie

Motivation Archives

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