CustomersAreAlways: Managers Archives

Managers Archives

Jun27	How Customer Service Could Be a Waste of Time Maria Palma June 27, 2008 Know More: Customer Service Training, Managers, Motivation Alan Fairweather As I browsed through customer service videos at YouTube hoping to find a good one to share with you, I discovered this one by Alan Fairweather in which he talks about how customer service training could be a waste of... Posted at 10:10 PM \| Permalink \| Comments
Jun24	Do You Know What Your Employees Want? Maria Palma June 24, 2008 Recently I sat in on a class taught by Maureen Orey titled "Motivation and Recognition Systems". The class consisted of about 25 supervisors of a locally-owned company. One of my goals is to become a speaker someday, so I... Continue Reading Posted at 3:20 PM \| Permalink \| Comments
May28	How Not To Deal With Miscommunication Maria Palma May 28, 2008 I enjoy traveling on Amtrak because I can relax, do work, and not have to deal with traffic in Los Angeles. I travel at least once a month by train and haven’t had any problems…until now. Without going into... Continue Reading Posted at 11:32 AM \| Permalink \| Comments
May10	What is a Customer-Focused Strategy? Thoughts and Examples Maria Palma May 10, 2008 What is a customer-focused strategy? That is the question that Glenn Ross of Customer Service Experience asked a group of customer service/marketing bloggers. Here are some answers he has received so far:"Most simply, I would define “customer-focused strategy” as... Continue Reading Posted at 3:32 PM \| Permalink \| Comments
Apr29	The Word of the Day: Accessible Maria Palma April 29, 2008 At the top of my list of the most accessible CEOs in the fashion/retail industry is Tony Hsieh of Zappos.com. I'm learning that he spends quite a bit of time hanging out with his Twitter followers. Tony is so accessible... Continue Reading Posted at 8:38 PM \| Permalink \| Comments
Jan 3	Celebrity Apprentice: It's Not About the Product Maria Palma January 3, 2008 If there's one reality show I think business people should watch, it's Donald Trump's "The Apprentice". The first couple years the show aired, I was addicted to it. Granted, I could do without all the big egos and drama (I'm... Continue Reading Posted at 10:48 PM \| Permalink \| Comments
	Why Hands-On Managers Are More Successful Are You Measuring the Right Thing? What Will Change Customer Service in America? How To Change Your Company's Customer Service Having Difficulty Managing Employees' Schedules? Inspired Employees What Would Boost Your Morale? How Do You Deal With a Boss From Hell? Are You the LeBron James Of Your Team? The One Thing That Scares Customers Away Thoughts on Managing People Are You a Coach or a Trainer? Is It Your Goal To Provide Phenomenal Service? Reminding Employees of their Mission A Vacation Can Help with Customer Service Tips For the Times You Get Slammed Don Forrer on Customer Service An Example Of Leadership In Customer Service Letting Go Of Good People John Gratton Says, "Cultivate Mindfulness and Seek Resonance" Take A Step To Improve Each Day Motivating Your Customer Service Reps Passion Is... "Funny" Managers Employee Loyalty Creating A Culture of "Service" Within the Company Valuing Your Employees Dealing With Customer Complaints Actions Speak Louder Customer Service Interview Questions for Managers Tips For Customer Service Managers

Managers Archives

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