CustomersAreAlways: Managers Archives

Managers Archives

May10	What is a Customer-Focused Strategy? Thoughts and Examples Maria Palma May 10, 2008 Know More: Corporate, Managers, Motivation, Philosophies customer-focused strategy What is a customer-focused strategy? That is the question that Glenn Ross of Customer Service Experience asked a group of customer service/marketing bloggers. Here are some answers he has received so far:"Most simply, I would define “customer-focused strategy” as... Posted at 3:32 PM \| Permalink \| Comments
Apr29	The Word of the Day: Accessible Maria Palma April 29, 2008 At the top of my list of the most accessible CEOs in the fashion/retail industry is Tony Hsieh of Zappos.com. I'm learning that he spends quite a bit of time hanging out with his Twitter followers. Tony is so accessible... Continue Reading Posted at 8:38 PM \| Permalink \| Comments
Jan 3	Celebrity Apprentice: It's Not About the Product Maria Palma January 3, 2008 If there's one reality show I think business people should watch, it's Donald Trump's "The Apprentice". The first couple years the show aired, I was addicted to it. Granted, I could do without all the big egos and drama (I'm... Continue Reading Posted at 10:48 PM \| Permalink \| Comments
Oct23	Why Hands-On Managers Are More Successful Maria Palma October 23, 2007 When I worked at Wet Seal I often complained that I never had the time to do "managerial work" - i.e. sit down and work on scheduling, budgets, and sales planning. Most of the time I was doing everything that... Continue Reading Posted at 2:21 PM \| Permalink \| Comments
Oct22	Are You Measuring the Right Thing? Maria Palma October 22, 2007 Does a company benefit more by saving 20 seconds on a call, or by winning a customer for life by taking extra time to create a satisfying experience? That's one of the questions asked in this article about improving and... Continue Reading Posted at 11:27 PM \| Permalink \| Comments
Oct 3	What Will Change Customer Service in America? Maria Palma October 3, 2007 One of the speakers at the ACCE whose seminar I enjoyed listening to was Steve Coscia of Coscia Communications Inc. I wanted to get his thoughts on what it would take to change customer service in America and this is... Continue Reading Posted at 12:00 PM \| Permalink \| Comments
	How To Change Your Company's Customer Service Having Difficulty Managing Employees' Schedules? Inspired Employees What Would Boost Your Morale? How Do You Deal With a Boss From Hell? Are You the LeBron James Of Your Team? The One Thing That Scares Customers Away Thoughts on Managing People Are You a Coach or a Trainer? Is It Your Goal To Provide Phenomenal Service? Reminding Employees of their Mission A Vacation Can Help with Customer Service Tips For the Times You Get Slammed Don Forrer on Customer Service An Example Of Leadership In Customer Service Letting Go Of Good People John Gratton Says, "Cultivate Mindfulness and Seek Resonance" Take A Step To Improve Each Day Motivating Your Customer Service Reps Passion Is... "Funny" Managers Employee Loyalty Creating A Culture of "Service" Within the Company Valuing Your Employees Dealing With Customer Complaints Actions Speak Louder Customer Service Interview Questions for Managers Tips For Customer Service Managers

Managers Archives

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