CustomersAreAlways: In the News Archives

In the News Archives

Jul31	Sprint May Pay $18.2 Million to Customers Maria Palma July 31, 2008 Know More: In the News Sprint wireless customers may soon be doing the happy dance. A judge in California has ruled that charging customers an early termination fee is illegal and Sprint may have to pay out $18.2 million in reimbursements to customers. This is... Posted at 5:44 PM \| Permalink \| Comments
Jul31	Advice For Dell Maria Palma July 31, 2008 Dell (DELL) has established itself as a company that offers computers online at reasonable prices. However, the company has gotten into a little bit of hot water these past couple years because of shoddy customer service. If you're unfamiliar with... Continue Reading Posted at 11:14 AM \| Permalink \| Comments
Jul26	Starbucks Woes Maria Palma July 26, 2008 The hot topic the past couple weeks has been the news of Starbucks (SBUX) closing about 600 of its locations. Some wonder if Starbucks stumbled on service while others question if Starbucks grew too quickly. Then there are people who... Continue Reading Posted at 12:45 AM \| Permalink \| Comments
Jul25	10% of Companies Pay Attention to Customer Bloggers Maria Palma July 25, 2008 "As far as customers are concerned you are the company. This is not a burden, but the core of your job. You hold in your hands the power to keep customers coming back – perhaps even to make or break... Continue Reading Posted at 12:57 AM \| Permalink \| Comments
Jul 8	The Pickens Plan: A Lesson in the Power of Social Networking Maria Palma July 8, 2008 I'm still amazed when I hear people say that the web is for "tech" people. I'm amazed even more when people resist the idea of using social networking to attract customers to their website. If you're one of these skeptics... Continue Reading Posted at 1:04 PM \| Permalink \| Comments
Jun30	No Such Thing As the "R" Word Maria Palma June 30, 2008 The Pittsburgh, Pennsylvania area is about to get a taste of the Nordstrom experience. This news story says that this October Nordstrom will be opening in the city. It's supposed to be an area that has been unserved by high-end... Continue Reading Posted at 10:55 PM \| Permalink \| Comments
	Rating an Escort Experience? Sprint Improving Its Customer Service? UPS and DHL Team Up: How Will It Affect Customers? Verizon Isn't Doing Anything Wrong? Netflix, It's the Thought That Counts The Forbes Billionaire List, Success, and Giving Back The Starbucks Event of the Year Is eBay Really Looking Out For Its Customers? Catalog Choice Poses a Challenge to Marketers The Mortgage Conundrum and What Mortgage Brokers Can Do New Resource Bank: Changing the Way Banks Do Business The Mitchell Report and Sports Players' Obligations to Fans High School Students and Future Business Success RealtyTrac, Foreclosures, and Being "The Source" Vonage Improves Service: Still Skeptical Customer Service on Black Friday Thanks For Your Love Roy Williams Learns His Lesson The Miller and Coors Announcement and How Mergers Affect Employee Morale Companies Are Feeling the Pressure Verizon Is On a Mission To Have the Most Customer-Friendly Experience Radiohead's New Album and the Power of Customer Loyalty Fortune's Top 10 Companies For Leaders AT&T Raises the Bar on Service Walmart.com Doesn't Want You to Call Them The GM Strike: What Happens When You Don't Take Care of Employees? Forbes 400 and Five Common Characteristics of Successful Entrepreneurs Why You Should Never Pull a Floyd Landis What If Andrew Meyer Were Your Customer? Did Apple Lose Customers' Trust? When Customers Wear "Revealing" Clothing Will the Next Generation of Products Affect Apple's Customer Service? Do You Know What Languages Your Customers Speak? The Butt Cam: Observing Your Customers' Needs Alberto Gonzales, the White House, and How It Relates to Customer Service Does Netflix Finally Get It? Paying the Price For Going Cheap AT&T and Apple: Will the Marriage Last? Echo By UCN Wins Award Blockbuster vs Netflix: The Battle Continues

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