CustomersAreAlways: In the News Archives

In the News Archives

Apr 7	Verizon Isn't Doing Anything Wrong? Maria Palma April 7, 2008 Know More: In the News customer service, Verizon Came across this little news tidbit today that I know will spur some thoughts. MyFox Tampa Bay reports that Verizon employees in Tampa, Florida picketed before work this morning, but it's not about wages or benefits - it's about bad... Posted at 12:53 PM \| Permalink \| Comments
Mar26	Netflix, It's the Thought That Counts Maria Palma March 26, 2008 We've all become used to this high-tech driven world where everything (well almost everything) can be found instantly and things run smoothly...or not. Netflix had their own little experience of things not running smoothly this past Monday when a glitch... Continue Reading Posted at 9:06 AM \| Permalink \| Comments
Mar 6	The Forbes Billionaire List, Success, and Giving Back Maria Palma March 6, 2008 Have you ever thought about what it would be like to be a billionaire? I have - plenty of times. Just like many people, I'm fascinated with the accumulation and distribution of gargantuan wealth. You may recall that I asked... Continue Reading Posted at 2:09 PM \| Permalink \| Comments
Feb29	The Starbucks Event of the Year Maria Palma February 29, 2008 Well, I couldn't end this week without talking a little bit about Starbucks (SBUX) and their little 3 hour "pow wow" the other day. It's nice to see that they've taken the first step to improve the quality of services... Continue Reading Posted at 1:08 AM \| Permalink \| Comments
Feb28	Is eBay Really Looking Out For Its Customers? Maria Palma February 28, 2008 There are changes going on over at eBay which has left some sellers in an uproar. A new fee and feedback structure is supposed to favor sellers. In some ways I understand the decisions that eBay has made. I used... Continue Reading Posted at 11:52 AM \| Permalink \| Comments
Jan24	Catalog Choice Poses a Challenge to Marketers Maria Palma January 24, 2008 A nonprofit company by the name of Catalog Choice recently signed on its 400,000th member to its database of consumers who have elected not to be listed on catalog mailing lists. It's pretty similar to the "Do Not Call" list... Continue Reading Posted at 3:31 PM \| Permalink \| Comments
	The Mortgage Conundrum and What Mortgage Brokers Can Do New Resource Bank: Changing the Way Banks Do Business The Mitchell Report and Sports Players' Obligations to Fans High School Students and Future Business Success RealtyTrac, Foreclosures, and Being "The Source" Vonage Improves Service: Still Skeptical Customer Service on Black Friday Thanks For Your Love Roy Williams Learns His Lesson The Miller and Coors Announcement and How Mergers Affect Employee Morale Companies Are Feeling the Pressure Verizon Is On a Mission To Have the Most Customer-Friendly Experience Radiohead's New Album and the Power of Customer Loyalty Fortune's Top 10 Companies For Leaders AT&T Raises the Bar on Service Walmart.com Doesn't Want You to Call Them The GM Strike: What Happens When You Don't Take Care of Employees? Forbes 400 and Five Common Characteristics of Successful Entrepreneurs Why You Should Never Pull a Floyd Landis What If Andrew Meyer Were Your Customer? Did Apple Lose Customers' Trust? When Customers Wear "Revealing" Clothing Will the Next Generation of Products Affect Apple's Customer Service? Do You Know What Languages Your Customers Speak? The Butt Cam: Observing Your Customers' Needs Alberto Gonzales, the White House, and How It Relates to Customer Service Does Netflix Finally Get It? Paying the Price For Going Cheap AT&T and Apple: Will the Marriage Last? Echo By UCN Wins Award Blockbuster vs Netflix: The Battle Continues Customer Service and the Minimum Wage Increase The Sprint Drama Continues Could Sprint Be The Modern Day Dinosaur? Sprint Dumps 1000 Customers Move Over Starbucks, Here Comes Caribou Coffee A Cable Company We Don't Hate? Is Taking Away YouTube and MySpace a Disservice to the Troops? Supermarkets Put More Effort Into Providing Great Experiences The Dow Jones Industrial Average and Customer Service: Is There a Connection?

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