4 Criteria for Choosing Technology for your Classroom
We get lots of questions every day from teachers and administrators on how they should choose one technology over the other in their classrooms. Here's our checklist. Ideally, we try score on all four points but if one is missing,.... . . Continue reading
Lunch n Learn with Twyla Tharp
Twyla Tharp's The Creative Habit is a book I devour often and has a permanent place in my library. Here is some of her thoughts on creativity:. . . Continue reading
“How To Become a Customer Action Hero”
Jeanne Bliss, author of Chief Customer Officer: Getting Past Lip Service to Passionate Action, put out a very sound advice on how to become a customer action hero. You would think that judging from the term “hero,” you are expected to . . . Continue reading
Accenture Helping Alcatel in Setting Up CRM Solutions
How CRM software or solutions are benefitting BT Germany, they are also doing the same at Alacatel. Alcatel only know too well that packing their impressive stable of products and services with exceptional customer service will give them that comp. . . Continue reading

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Begin
Two Quotes: "The beginning is half of every action." - Greek proverb "Everyone who got where he is had to begin where he was." - Robert Louis Stephenson Two Questions: What are you beginning? Where are you beginning? Brand new day photo courtesy of h. . . Continue reading
Authenticity -- A Fast Way to Connect
Note from Phil: One of the best ways I’ve found to connect with folks is to be completely authentic and share what’s in my heart and my soul. It works for the team I manage, and it works here on my blog. It often hurts to share as much as.... . . Continue reading
Teach your customers with online classes.
HP announced a series of changes to their online support offerings earlier today and one of those updates was the expansion of the free online classes they offer. HP’s offering is interesting because they don’t limit the classes to HP pro. . . Continue reading
Track utilization of resources.
An average company will probably provide its employees with a plethora of resources (tools, guides, tutorials, etc.) they can use to do their jobs better. But do you really know which tools your employees are using and which ones they aren’t? P. . . Continue reading

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