Employees Archives

Apr30
Are Your Employees Empowered?
In a recent post titled, "Engage or Die" I talked about how companies are using social media to increase customer satisfaction.  Well, after reading Geoff Livingston's JetBlue experience, I'm beginning to realize that engaging with your customers online simply isn't...
Apr30
The Difference Between a Mediocre Business and an Outstanding Business
Not too long ago Donna Cutting, author of The Celebrity Experience, "dropped by" here to give us some examples of companies who provide outstanding experiences.  Well, recently I came across a video with Donna talking about one of those companies... Continue Reading
Mar28
Fall In Love With Your Job Again!
As I take this day off to celebrate my birthday, you'll be reading a couple a guest posts today!  This first article is by Donna Cutting of The Celebrity Experience. I've blogged about Donna before and I'm grateful that she... Continue Reading
Dec17
5 Ways To Take Care of Employees
In the recent SmallBusinessConsulting.com newsletter, David Gass, the CEO & President of the company, shared a feel-good story about a former NBA basketball player named Bob Love and Nordstrom.  Here's an excerpt from the story: "...After leaving the NBA he... Continue Reading
Nov11
How Conflict in the Workplace Can Affect Customer Relations
My personal life was very eventful last week, so I apologize for the lack of posts.  My family and friends tend to think of me as the go-to person whenever they need counseling and unfortunately that took it's toll on... Continue Reading
Oct 9
The Miller and Coors Announcement and How Mergers Affect Employee Morale
When companies merge, it can lead to a chaotic work environment.  The recent announcement that Miller (OTC: SBMRY) and Coors (NYSE: TAP) will be merging has the media buzzing - but I'm sure there's even more buzz among the employees.... Continue Reading
 


It's All About the People
The GM Strike: What Happens When You Don't Take Care of Employees?
Having Difficulty Managing Employees' Schedules?
Inspired Employees
What Would Boost Your Morale?
Why No Cubicle Is Better
5 Ways to Boost Employee Morale
Balancing the Needs of Customers and Employees
The One Characteristic Every Good Customer Service Rep Should Have
Being Motivated vs. Being Inspired or What to Look For in a New Hire
What's Your Mission?
The One Thing That Scares Customers Away
Why Internal Customer Service Is Important
Does Employee Ownership Mean Better Customer Service?
A Little Poetry To De-Stress
Are You Following Labor Laws?
What Are Your Employees Saying About You?
Give the Power to the People
The Power of the Thank You
Rosa Say's Thoughts on Great Workplace Environments
Does One Bad Apple Ruin It For the Bunch?
A Reminder That a Happy Employee Equals Great Service
It Doesn't Cost a Thing to Smile...
Bathroom Blogfest: Shouldn't Employees Know To Wash Their Hands?
These Companies Know the True Value of Service
The New Bottom-Line
3 Tips to a Happy Customer and a Happy You
Yes, You Have a Choice!
Lack of Communication Can Lead to Bad Customer Service
More Robot Talk
The Pillars of Your Success
What Your #1 Should Be At the Next Meeting
“I Find Good In Everything...”
Reminding Employees of their Mission
Is There A Bad Apple in the Bunch?
Get Out of the Office!
Tips For the Times You Get Slammed
Still Complaining About That Customer Service Job?
Customer Service, Cutbacks, and Layoffs
Customer Service Robots

Employees Archives

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