CustomersAreAlways: Employees Archives

Employees Archives

Jun30	Poll: Why Do You Stay in a Job You Dislike? Maria Palma June 30, 2008 Know More: Employees, Research As I study all the different reasons why the state of customer service has declined, a clear answer emerges... People hate their jobs. They're the people who shouldn't be answering the phones... But what boggles my mind is why people... Posted at 9:17 PM \| Permalink \| Comments
Jun24	Do You Know What Your Employees Want? Maria Palma June 24, 2008 Recently I sat in on a class taught by Maureen Orey titled "Motivation and Recognition Systems". The class consisted of about 25 supervisors of a locally-owned company. One of my goals is to become a speaker someday, so I... Continue Reading Posted at 3:20 PM \| Permalink \| Comments
May19	Deepak Chopra on Business, Success, and Happiness Maria Palma May 19, 2008 Whenever I need a little inspiration in my life (and who doesn’t!), I like to listen to Deepak Chopra talk. This weekend as I was browsing YouTube, I came across this video of Deepak talking about success and happiness as... Continue Reading Posted at 7:05 PM \| Permalink \| Comments
Apr30	Are Your Employees Empowered? Maria Palma April 30, 2008 In a recent post titled, "Engage or Die" I talked about how companies are using social media to increase customer satisfaction. Well, after reading Geoff Livingston's JetBlue experience, I'm beginning to realize that engaging with your customers online simply isn't... Continue Reading Posted at 2:03 PM \| Permalink \| Comments
	The Difference Between a Mediocre Business and an Outstanding Business Maria Palma April 30, 2008 Not too long ago Donna Cutting, author of The Celebrity Experience, "dropped by" here to give us some examples of companies who provide outstanding experiences. Well, recently I came across a video with Donna talking about one of those companies... Continue Reading Posted at 11:31 AM \| Permalink \| Comments
Mar28	Fall In Love With Your Job Again! Maria Palma March 28, 2008 As I take this day off to celebrate my birthday, you'll be reading a couple a guest posts today! This first article is by Donna Cutting of The Celebrity Experience. I've blogged about Donna before and I'm grateful that she... Continue Reading Posted at 6:30 AM \| Permalink \| Comments
	5 Ways To Take Care of Employees How Conflict in the Workplace Can Affect Customer Relations The Miller and Coors Announcement and How Mergers Affect Employee Morale It's All About the People The GM Strike: What Happens When You Don't Take Care of Employees? Having Difficulty Managing Employees' Schedules? Inspired Employees What Would Boost Your Morale? Why No Cubicle Is Better 5 Ways to Boost Employee Morale Balancing the Needs of Customers and Employees The One Characteristic Every Good Customer Service Rep Should Have Being Motivated vs. Being Inspired or What to Look For in a New Hire What's Your Mission? The One Thing That Scares Customers Away Why Internal Customer Service Is Important Does Employee Ownership Mean Better Customer Service? A Little Poetry To De-Stress Are You Following Labor Laws? What Are Your Employees Saying About You? Give the Power to the People The Power of the Thank You Rosa Say's Thoughts on Great Workplace Environments Does One Bad Apple Ruin It For the Bunch? A Reminder That a Happy Employee Equals Great Service It Doesn't Cost a Thing to Smile... Bathroom Blogfest: Shouldn't Employees Know To Wash Their Hands? These Companies Know the True Value of Service The New Bottom-Line 3 Tips to a Happy Customer and a Happy You Yes, You Have a Choice! Lack of Communication Can Lead to Bad Customer Service More Robot Talk The Pillars of Your Success What Your #1 Should Be At the Next Meeting “I Find Good In Everything...” Reminding Employees of their Mission Is There A Bad Apple in the Bunch? Get Out of the Office! Tips For the Times You Get Slammed

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