CustomersAreAlways: Dell Archives

Dell Archives

Aug27	Another Chapter in the Dell Saga Maria Palma August 27, 2007 Know More: Dell 2.0, Dell I don't think a month goes by that a story about Dell (DELL) doesn't pop up on my radar. Today's news comes from Sound Money Tips and the topic is about order delays for a new laptop, the Dell XPS... Posted at 10:26 PM \| Permalink \| Comments
Jun11	Do You Think Dell Really Understands Customer Service? Maria Palma June 11, 2007 Dell, oh, Dell…We often wonder if you truly understand customer service. We know that you are making efforts to improve the customer experience. You started a blog, which we applaud. You made the $100M commitment…cut the rebates…but now you decide... Continue Reading Posted at 11:00 PM \| Permalink \| Comments
May17	An Interview With Dell's VP of Customer Experience Maria Palma May 17, 2007 I’m sure many of us are wondering what Dell is up to these days in terms of customer service - at least I am anyways! Just when I was going to hop over to the Dell blog to check out... Continue Reading Posted at 2:26 PM \| Permalink \| Comments
Sep15	Dell Update Maria Palma September 15, 2006 Well, we know that all eyes are on Dell (DELL) these days....and it’s time for an update. Richard Binhammer of Dell (I think he’s a media person) paid a visit to Customers Are Always and left a comment. Here’s a... Continue Reading Posted at 11:02 AM \| Permalink \| Comments
Sep12	Fortune's Interview With Michael Dell Maria Palma September 12, 2006 In this month’s issue of Fortune Magazine, there is a feature story on Dell where David Kirkpatrick sits down with Michael Dell and asks him about Dell’s customer service woes. Dell says:We were doing some things that were just plain... Continue Reading Posted at 6:21 PM \| Permalink \| Comments
Sep 6	Dell Still Going At It Maria Palma September 6, 2006 Checking the news for customer service this morning, the first news line I came across was “Dell, Flamed by Customers, Pours $150 Million to Boost Service”. I know I’ve talked before about how Dell (DELL) is trying to make a turn-around... Continue Reading Posted at 6:48 AM \| Permalink \| Comments
	Dell's Recall on Batteries Yes! Good Customer Service Experiences With Dell! Dell's Blog and My Issue With Complainers Customer Service and Dell’s Stock Decline Dell's Blog Covers Customer Service Issues Dell Makes a $100 Million Dollar Move Dell Launches Blog Dell Working On Terms and Conditions in the UK Dell Could Be Stepping Up To the Plate?

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