CustomersAreAlways: CustomersAreAlways.com/Google Archives

CustomersAreAlways.com/Google Archives

Jan 4	Not So Big Shocker: Home Depot CEO Fired Maria Palma January 4, 2007 Know More: CustomersAreAlways.com/Google, Home Depot Word around the block is that Bob Nardelli, the CEO of Home Depot (HD), was fired yesterday. It doesn’t come as a shocker being that the complaints on the company’s customer service still come pouring in. However, the big shocker... Posted at 1:56 PM \| Permalink \| Comments
Nov14	Thought For the Day From Kazuo Inamori Maria Palma November 14, 2006 I subscribe to the National Retail Federation’s daily newsletter and at the bottom of every email there is a quote. Today’s quote is very fitting to the ideas that I value in regards to customer service: “Too many people think... Continue Reading Posted at 3:47 PM \| Permalink \| Comments
Nov13	Ralph Lauren Media Opens Customer Service Center in North Carolina Maria Palma November 13, 2006 While many companies are shutting down their customer service centers, here comes Ralph Lauren (RL) opening up shop in North Carolina. The company will invest $11.8 million to launch a customer service center that will add 200 jobs to the... Continue Reading Posted at 1:52 PM \| Permalink \| Comments
Nov 2	New Survey: Top 10 Retailers With the Best Customer Service Maria Palma November 2, 2006 A new survey was just released by the National Retail Federation/American Express that listed the retailers with the best customer service and guess who topped the list? Amazon.com! What? What happened to Nordstrom? Well, they came in second.... Here’s a... Continue Reading Posted at 12:52 PM \| Permalink \| Comments
Oct24	Unhappy Customers = No Bonus for Best Buy's CEO Maria Palma October 24, 2006 I was reading Fortune Magazine’s November 2006 issue the other day and came across an article titled “The CEO Stats That Matter”. This article features leading companies that have CEO’s who aim to make a difference. What I found interesting... Continue Reading Posted at 12:53 PM \| Permalink \| Comments
Oct12	Three Small Ways Starbucks Made a Difference Maria Palma October 12, 2006 Today I’m blogging from Starbucks (SBUX) - but this isn’t your ordinary Starbucks. I’m at the corner of Fifth and “F” Streets in downtown San Diego. It’s a two-story Starbucks that’s humming with energy. Urbanites sit at their laptops doing... Continue Reading Posted at 2:37 PM \| Permalink \| Comments
	Two Things That Annoyed Me About My Wal-mart Experience Thoughts on Virgin Atlantic Dell Still Going At It US Airways Group, Inc. On the Lookout For Customer Service Workers to Address Complaints Customized Products and Customer Loyalty Yes! Good Customer Service Experiences With Dell! Customer Service and Dell’s Stock Decline Customer Service 2.0 Are Your Profits Bad Profits? Netflix vs Blockbuster Online Customer Service AOL Will Pay $1.25M In Customer Service Settlement Another Great Starbucks Experience

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