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Customer Service Training Archives
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Jun27
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Jun24
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Recently I sat in on a class taught by Maureen Orey titled "Motivation and Recognition Systems". The class consisted of about 25 supervisors of a locally-owned company. One of my goals is to become a speaker someday, so I...
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Dec28
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Yesterday I read Joe Capista's free ebook Build a Multi-Million Dollar Business (get it at his blog). Dr. Capista talks about "The Success Triangle" which are three things you need to have a successful business. This triangle consists of: 1. ...
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Dec26
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In the business world, every encounter you have with a person is a chance to make a good impression so that they remember you the next time they need a product or service that you offer. Whether it's shaking their...
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Customer service consultant Anne M. Obarski wrote an excellent article that talks about the challenges of Generation Y and customer service. Here's a little snippet of something that all of us should think about: "...The Gen Y group has been...
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Dec 9
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Q: What happens when you put a new hire on the register by herself? A: A long line full of hungry people forms! After gift shopping today I went to McDonald's to grab a little snack. There was only one...
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