CustomersAreAlways: Customer Service Training Archives

Customer Service Training Archives

Dec28	Unnatural, Natural Behavior Maria Palma December 28, 2007 Know More: Customer Service Training, Philosophies, Resources business, Joe Capista, success Yesterday I read Joe Capista's free ebook Build a Multi-Million Dollar Business (get it at his blog). Dr. Capista talks about "The Success Triangle" which are three things you need to have a successful business. This triangle consists of: 1. ... Continue Reading Posted at 12:14 PM \| Permalink \| Comments
Dec26	In Business Every Single Action Matters Maria Palma December 26, 2007 In the business world, every encounter you have with a person is a chance to make a good impression so that they remember you the next time they need a product or service that you offer. Whether it's shaking their... Continue Reading Posted at 11:52 PM \| Permalink \| Comments
	Customer Service According to Generation Y Maria Palma December 26, 2007 Customer service consultant Anne M. Obarski wrote an excellent article that talks about the challenges of Generation Y and customer service. Here's a little snippet of something that all of us should think about: "...The Gen Y group has been... Continue Reading Posted at 2:28 PM \| Permalink \| Comments
Dec 9	Fast Food Training: Customer Service Lesson for the Day Maria Palma December 9, 2007 Q: What happens when you put a new hire on the register by herself? A: A long line full of hungry people forms! After gift shopping today I went to McDonald's to grab a little snack. There was only one... Continue Reading Posted at 5:29 PM \| Permalink \| Comments
Sep29	Fortune's Top 10 Companies For Leaders Maria Palma September 29, 2007 Fortune just released a ranking of the top 10 companies for leaders where General Electric sits at the top. Susan Peters, G.E.'s head of executive development, tells Fortune, ""It doesn't matter where you are, you will get access to the... Continue Reading Posted at 3:27 PM \| Permalink \| Comments
Sep22	Learning the Disney Way Maria Palma September 22, 2007 Kristin Edelhauser of the Entrepreneur Business Blog reports that more companies are asking for help from the Disney Institute. If you've ever had the "Disney Experience", you know that there are alot of things that many corporations can learn from Disney... Continue Reading Posted at 4:49 PM \| Permalink \| Comments
	San Diego Business Class: "Making a Business Work" ASU Professor Teaches Customer Service Are You a Coach or a Trainer? The Pillars of Your Success The True Cost of Properly Training Your Employees Dysfunction in the U.S. Educational System What If Children Were Taught About Customer Service in Kindergarten? Customer Service Training and Higher Rates of Pay Sunday Customer Service Thoughts and Advice Two Words To Teach Our Children Employees With Customer Service Skills in England a Rare Breed A New Kind of Training Consistency In Handling Customer Returns Psychology and Customer Service Understanding Customer Service "No, We Don't Consider Customer Satisfaction..." Cheescake Factory Invests In Their Employees Dealing With Irate Customers "5 Steps To Improving Your Customer Service Reps" Chief Customer Officer: Getting Past Lip Service to Passionate Action "Give 'Em the Pickle!" Is Service A Science? Hiring Good Employees & Treating Them Right Rick Spence's Thoughts On Travel Industry Service Lousy Service In Australia Too? And The Customer Service Revolution Begins... Customer Service Academy Investing in a Customer Service Program Dealing With Customer Complaints Arizona Schools Receive Customer Service Training Hire For Human Skills Customer Service Training

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