
Customer Service Outsourcing Archives
|
Nov16
|
![]() |
|
Jun 5
|
![]()
A 2005 Gartner study predicted that 60% of organizations that outsource will see significant numbers of customers switching to competitors. (Source: Chasing Cool)Sixty percent - that’s a pretty significant number. There has been this growing frustration among consumers who call...
Continue Reading
|
|
May26
|
![]()
I came across this article that asks: "How comfortable are you with giving your personal details to call centre staff in foreign countries?" Simon Moores, the writer of the article, answers with "I have little enough confidence in our own...
Continue Reading
|
|
Apr29
|
![]()
Yesterday I received a piece of miscellaneous mail. I say "miscellaneous" because I know that people have put effort in these advertising materials and I don't want to undermine their profession. Anyhow, on the front of the brochure was a...
Continue Reading
|
|
Apr 4
|
![]()
These are statistics offered by Business Week in regards to overseas call centers and the future of email and chat to handle customer service issues: · 62% of U.S. consumers gripe about service if they think the call is being...
Continue Reading
|
|
Mar26
|
![]()
It's been awhile since I've watched Andy Rooney on 60 minutes, but I came across "Andy's Take on Outsourcing" at CBSNews.com, and thought it was pretty funny. My favorite part: " Too much of our work is being what they...
Continue Reading
|
|
|
Customer Service Outsourcing Archives
Use these fast growing business social media sites to promote your business, feature your products, spotlight your business leaders, create links, and drive traffic back to your company site, all for free!
BIZZlogos - Add your logo - free link to your site| View Network Map Network Feed List (OPML) Know More Media Network Feed |
CustomersAreAlways is a member of the Know More Media network of business related blogs.
Here are some current headlines from some of our business publications:
ProductivityGoal | CallCenterScript |
AdHurl | TheBizofKnowledge |
LandingTheDeal | CustomersAreAlways |
HealthCareVox | WebMetricsGuru |
TheInsurancePolicy | MarketingBlurb |