Customer Service Hiring Archives

Jul29
What You Should Know Before Hiring An Online Community Manager
As you may (or may not) know, I've been a regular over at Twitter lately - having conversations and building relationships with my fellow bloggers and blog readers.  It's been fun, but it takes a bit of time every day. ...
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May31
Working At Zappos Isn't Just Another Customer Service Job
When I first started out in customer service, I was just looking for a “job”.  I needed this job to pay the bills - which is probably the mentality of most people who apply for customer service positions.  How hard... Continue Reading
Apr30
The Difference Between a Mediocre Business and an Outstanding Business
Not too long ago Donna Cutting, author of The Celebrity Experience, "dropped by" here to give us some examples of companies who provide outstanding experiences.  Well, recently I came across a video with Donna talking about one of those companies... Continue Reading
Dec18
What Should I Wear to a Customer Service Interview?
In my blog readings the other day I came across this question that someone asked in a forum: What should I wear to a customer service interview? I thought this would be a good question to answer since I'm sure... Continue Reading
Oct28
Hire Consultants Wisely
The other day I received my Cincom newsletter in which an article by Jimmy Ray Purser, Network Solutions Expert of Cisco was published.  Jimmy is a customer service network designer who has helped many businesses solve technology problems.  In the... Continue Reading
Aug13
Skills To Look For When Hiring a Customer Service Rep
Manage Smarter has an article that lists the 15 Personal Skills You Need on the Job.  It’s a pretty good comprehensive list that contains skills I would look for when hiring a customer service rep.  Here are the two skills... Continue Reading
 


How To Spy On Your Customer Service Candidates
Carnivale of Customer Service: The Hiring Edition
The New Bottom-Line
There Is No Compromising in Customer Service
Ignorant, Self-Centered Customer Service Reps...Ok, They're Just Plain Moronic
The 15 Customer Service "Competencies"
A Different Way To Interview Customer Service Reps
Managers Need To Be Smarter When Hiring
Don't Settle For Less
Hiring Good Citizens
Hire the Best People-People, Not the Best Salespeople
Help With New Hires
Contributing To Society
Hiring Good Employees & Treating Them Right
Larry Galler Offers His "Grump Elimination Test"
Finding the Best Customer Service Candidates
Hire For Human Skills

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