CustomersAreAlways: Customer Archives

Customer Archives

Mar21	Aer Lingus Vows to Improve Maria Palma March 21, 2006 Know More: Customer, Customer Service 2.0, Customer I just came across a news article from Ireland Online that had me laughing and shaking my head in utter disbelief. You know when your customer service is really bad when you don't even answer the Director of Consumer Affairs. ... Posted at 5:59 PM \| Permalink \| Comments
Mar21	Customer Complaints and Responses Maria Palma March 21, 2006 " The test of any company is how they respond to a complaint. Anyone can choose an off the shelf letter number to be sent in response. It takes commitment to customer service to engage with a customer and actually... Continue Reading Posted at 2:34 PM \| Permalink \| Comments
Feb28	Customer Service Point: A Great Resource Maria Palma February 28, 2006 The goal as a company is to have customer service that isnot just the best, but legendary. --Sam Walton The longer you wait, the harder it is to produceoutstanding customer service. - William H. Davidow You’ll never have a product... Continue Reading Posted at 8:01 PM \| Permalink \| Comments
Feb27	Reading Customer's Minds Maria Palma February 27, 2006 One of the prerequisites of being a customer service rep is being able to read people's minds. Most customers come to you saying what they want, but it turns out that it's not really what they need. Mary Schmidt, a... Continue Reading Posted at 6:24 PM \| Permalink \| Comments
Feb15	When Are We Not a Customer? Maria Palma February 15, 2006 I'm a philosopher at heart, so as I sat here at my computer "philosophizing", a question came to mind, "When Are We NOT a Customer?" We are all consumers. We eat, so we are a customer of a grocery store. We drive... Continue Reading Posted at 10:41 PM \| Permalink \| Comments
Feb13	Hornstein E-mail Survey Shows Decline in Customer Service Response Maria Palma February 13, 2006 The PRNewswire reported today that the annual Hornstein Associates survey shows a decline in customer service response from major companies. Companies such as Microsoft, GE, Toyota, Coca-Cola, IBM, and Wal-Mart were sent this email: What is your corporate policy regarding... Continue Reading Posted at 10:36 PM \| Permalink \| Comments
	Customer Service Resources In-N-Out Burger Is Still #1 in Customer Service Customer Relationship Management Strategy Some Complaints Are Good For Business Is Netflix Treating Customers Differently? The Importance of Customer Relationship Management (CRM) Who Has the Best Customer Service? Have You Thanked Your Customer Today? CSR's: Improve Your Listening Skills Tips For Customer Service Managers Cinergy Recognized for Call Center Customer Satisfaction Excellence "Help Me Because Sears Won't!" When Personal Problems Affect Service My Bad Customer Service Experience with AOL Word-of-Mouth x 10,000,000 Hi, How Are You? Who's to Blame? Service for Corporate Clients Mind Your Customers Employees First, Customers Second "It's Not My Job..." A Great Resource: Customer Service Group Creating Positive Experiences Yes, the Customer Is Right Lessons in Customer Service Go Above and Beyond Yes, I Like It Like That! Congratulations, Network Solutions! It’s A Pleasure…

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