CustomersAreAlways: CRM Archives

CRM Archives

Apr21	True or False : The Myths and Sort-of-Truths of CRM Maria Palma April 21, 2008 Know More: CRM, Guest Bloggers Today we have a special blog post from Shaun Sayers, someone who has contributed insightful comments here at Customers Are Always... True or False – The Myths and Sort-of-Truths of CRM The customer is always right – false It sounds... Continue Reading Posted at 1:30 AM \| Permalink \| Comments
Jan 7	What Does CRM Mean to You? Maria Palma January 7, 2008 Early last year I introduced a new CRM application called Highrise which has now launched and been receiving many accolades from the press and business professionals. 37Signals is the company that developed Highrise and Jason Friend, a co-founder of 37Signals,... Continue Reading Posted at 2:10 PM \| Permalink \| Comments
Oct24	AIMPromote.com and 3 Reasons Why CRM Software Is Important Maria Palma October 24, 2007 When it comes to managing relationships with your customers, it's important to have the right CRM software in place - a system that is user-friendly and will save you a great deal of time. The easier it is to manage... Continue Reading Posted at 1:41 PM \| Permalink \| Comments
Nov27	Carnivale of Customer Service: The CRM Edition Maria Palma November 27, 2006 I hope all of you had a great holiday weekend (if you live in the U.S.) and you’re back to tackle the last month of the year with a positive attitude! Let’s hope that the well-being you experienced with your... Continue Reading Posted at 8:02 PM \| Permalink \| Comments
Aug 9	What CRM Will Not Do Maria Palma August 9, 2006 CRM Mastery E-Journal shares with us an article about Why CRM Fails to Deliver. I know that I’ve talked about this before, but I just wanted to offer another reminder - especially for those of you who are here for... Continue Reading Posted at 6:03 PM \| Permalink \| Comments
Aug 6	Customer Service 2.0 Maria Palma August 6, 2006 With so much technology out there, there's no excuse not to offer various ways of communication between you and your customer. Now Microsoft (MFST) is taking the "plunge" to help us with the process. Here are the company's new offerings... Continue Reading Posted at 11:14 PM \| Permalink \| Comments
	Before You Implement A CRM Solution.... Meeting Daniel DeBellis of Greater Methods Text Chat Customer Service On the Rise Rainmakers and CRM Technology and Fundamentals A Definition of CRM I Missed "Blogtipping Day"! Will Companies Invest the Time & Money? Why Your CRM Initiative Isn't Working What Can CRM Do For You? Using CRM To the Best Of Your Ability CRM Magazine Hosts destinationCRM 2006 Conference Customer Service: A New Wave Eastland Shoe Corp. Enhancing The Online Customer Experience China's CRM Forum 2006 Do You Mind? Customer Relationship Management Strategy Free Customer Service Webinar Tim Whelan's View of CRM The Importance of Customer Relationship Management (CRM)

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