CustomersAreAlways: CRM Technology Archives

CRM Technology Archives

Jul23	Balancing Technology and Service Maria Palma July 23, 2008 Know More: CRM Technology, Call Centers, Technology I love technology. But then, there are times when I hate technology. I love that I can call a company and they can pull up my information right away and help me at the speed of lightning (Ok, maybe... Posted at 10:42 PM \| Permalink \| Comments
Jan17	Merging Departments and Channels of Communication Maria Palma January 17, 2008 Evan Schuman of StorefrontBacktalk talks about how 1800mattress.com is sending online chat transcripts with customers to the physical stores so that customers don't have to repeat information to the salespeople in the store. Seems like a pretty seamless process, but... Continue Reading Posted at 11:41 AM \| Permalink \| Comments
Sep29	Enkata Wants to Talk to You! Maria Palma September 29, 2007 When I attended the ACCE earlier this month, I met the Senior Director, Product Marketing of Enkata Technologies. We were actually in the downtown Puma store paying for purchases and got to talking about the convention. I liked the groovy... Continue Reading Posted at 11:27 AM \| Permalink \| Comments
Sep25	Presence Technology: Offering Multiple Channels of Communication Maria Palma September 25, 2007 As a person who focuses more on the human aspect of customer service, it's taken awhile for me to comprehend all the work that goes into keeping track of customer information and the channels that a business may use to... Continue Reading Posted at 4:22 PM \| Permalink \| Comments
Sep18	Having Difficulty Managing Employees' Schedules? Maria Palma September 18, 2007 One of the companies I interviewed during the call center exhibition last week was Pipkins. Pipkins specializes in workforce management and has worked with companies in all types of industries ranging from retail, hospitality, and publishing - just to name... Continue Reading Posted at 1:30 PM \| Permalink \| Comments
Sep16	The People and Companies Who Make It Easier to Service Customers Maria Palma September 16, 2007 I've established here time and time again how important the front-line people (a.k.a. customer service reps or salespeople) are to your organization or business. There's no doubt that these are the people that can either make or break your business. ... Continue Reading Posted at 5:08 PM \| Permalink \| Comments
	Customer Online Reviews - Yay or Nay? Echo By UCN Wins Award Microsoft Dynamic Live CRM SupportMagic: Helping You With Your Online Business Highrise: A New Way to Organize Your Business Mobile Technology Offers an Edge on Customer Service Microsoft Corp. Acquires Colloquis Inc. Learn All About RSS the "Oprah Way" Instantly Connect With Your Customers AutoSurvey Launches Latest Edition What CRM Will Not Do Customer Service 2.0 Meeting Daniel DeBellis of Greater Methods eBay Incorporates Skype Into Auctions Text Chat Customer Service On the Rise Rainmakers and CRM Technology and Fundamentals A Definition of CRM Can I Call You Back? Why Your CRM Initiative Isn't Working Japan Takes Receptionists and Service To Another Level SMS: A Great Way To Communicate With Customers Using CRM To the Best Of Your Ability Customer Service: A New Wave Bazaarvoice.com - A Great Company To Know Do You Mind? Customer Relationship Management Strategy Free Customer Service Webinar Tim Whelan's View of CRM

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