CustomersAreAlways: Corporate Archives

Corporate Archives

May10	What is a Customer-Focused Strategy? Thoughts and Examples Maria Palma May 10, 2008 Know More: Corporate, Managers, Motivation, Philosophies customer-focused strategy What is a customer-focused strategy? That is the question that Glenn Ross of Customer Service Experience asked a group of customer service/marketing bloggers. Here are some answers he has received so far:"Most simply, I would define “customer-focused strategy” as... Posted at 3:32 PM \| Permalink \| Comments
Apr29	The Word of the Day: Accessible Maria Palma April 29, 2008 At the top of my list of the most accessible CEOs in the fashion/retail industry is Tony Hsieh of Zappos.com. I'm learning that he spends quite a bit of time hanging out with his Twitter followers. Tony is so accessible... Continue Reading Posted at 8:38 PM \| Permalink \| Comments
Mar27	No More Bullying Around! Maria Palma March 27, 2008 Just wanted to give a shout out to my fellow customer service blogger, Glenn Ross of Customer Service Experience for sharing my AT&T story with his readers. Glenn was kind enough to give me a contact at AT&T to write... Continue Reading Posted at 4:45 PM \| Permalink \| Comments
Mar19	How and When Should Starbucks Join the Conversation? Maria Palma March 19, 2008 The Starbucks conversation has been a great case study for us customer service and marketing bloggers and I just realized that I haven't updated The Starbucks Project post with links. However, if you'll visit Valeria Maltoni's post, Customer Service is... Continue Reading Posted at 6:30 AM \| Permalink \| Comments
Mar16	A Tale of AT&T Diss-service Maria Palma March 16, 2008 "There's nothing else I can do to help you," the AT&T Technical Support guy said to me after an hour of frustration in trying to connect my new laptop to the wireless network in my home. "What do you mean?"... Continue Reading Posted at 4:36 PM \| Permalink \| Comments
Jan15	How Citigroup Can Manage Layoffs Maria Palma January 15, 2008 Citigroup (C) announced today that the company has suffered the biggest quarterly loss in company history - to the tune of $10B billion! The company's stock has taken a hit and now there's talk about layoffs. Much of this loss... Continue Reading Posted at 10:05 AM \| Permalink \| Comments
	Before Customer Service Can Change, the Culture Must Change Consistent Cell Phone Wireless Customer Service? Anything Is Possible! An Open Letter to Mike Eskew of UPS UPS: What Has Brown Done For You Lately? How Would You Rate Your Customer Service? Injustice Files: Bank of America Employees Fired Companies Are Feeling the Pressure Businesses That Turn Into Machines The GM Strike: What Happens When You Don't Take Care of Employees? The Math Problem We Never Learned in School For Those Companies That Still Don't Get It My Crazy CEO Scheme What Rainbows and Business Have In Common Do You Have a Chief Customer Officer? If The CEO Doesn't Do It, Who Will? My Little Hershey Website Review Still Oblivious To What Customers Are Saying About You? Corporate Blogging Project Needs You! It's the Customers' Company! Get Out of the Office! Thoughts on CEOs That Blog and Why They Don't Netflix vs Blockbuster Online Customer Service John Tschohl's Six Steps to Creating a Service Culture The Biggest Mistakes Salespeople Make In B2B Philantrophy: The Highest Form of Service "The Art of Client Service" More On Dell Customer Service: The Bottomline Happy Employees = Happy Customers Service for Corporate Clients

Corporate Archives

business social media

Use these fast growing business social media sites to promote your business, feature your products, spotlight your business leaders, create links, and drive traffic back to your company site, all for free!

BIZZlogos - Add your logo - free link to your site
BIZZphotos - Add photos of your products and people
BIZZprofiles - Submit your profile and build your online visibility
BIZZspotlight - Spotlight your business with free links
BIZZvideos - Videos about businesses, products and business people.
BIZZbites - "Digg" for Business - Submit your articles and posts

Devoted to customer service and the principles of exceptional customer services

Advertise

Related Resources

recent comments

sponsored ads

topics

subscribe

Current News

resources

Support This Blog

archives

blogroll

business social media

Know More Media - Customer Service / Services

know more media network

we support unitus

PRWeb

Influencer

ProductivityGoal

CallCenterScript

AdHurl

TheBizofKnowledge

LandingTheDeal

CustomersAreAlways

HealthCareVox

WebMetricsGuru

TheInsurancePolicy

MarketingBlurb