CustomersAreAlways: Corporate Archives

Corporate Archives

Jun 3	Sprint Improving Its Customer Service? Maria Palma June 3, 2008 Know More: Corporate, In the News For those of you who have been reading this blog for awhile you know that I’ve been paying close attention to Starbucks and the airlines these past few months. I’m a little tired of blogging about them, so I’m going... Continue Reading Posted at 1:08 PM \| Permalink \| Comments
May10	What is a Customer-Focused Strategy? Thoughts and Examples Maria Palma May 10, 2008 What is a customer-focused strategy? That is the question that Glenn Ross of Customer Service Experience asked a group of customer service/marketing bloggers. Here are some answers he has received so far:"Most simply, I would define “customer-focused strategy” as... Continue Reading Posted at 3:32 PM \| Permalink \| Comments
Apr29	The Word of the Day: Accessible Maria Palma April 29, 2008 At the top of my list of the most accessible CEOs in the fashion/retail industry is Tony Hsieh of Zappos.com. I'm learning that he spends quite a bit of time hanging out with his Twitter followers. Tony is so accessible... Continue Reading Posted at 8:38 PM \| Permalink \| Comments
Mar27	No More Bullying Around! Maria Palma March 27, 2008 Just wanted to give a shout out to my fellow customer service blogger, Glenn Ross of Customer Service Experience for sharing my AT&T story with his readers. Glenn was kind enough to give me a contact at AT&T to write... Continue Reading Posted at 4:45 PM \| Permalink \| Comments
Mar19	How and When Should Starbucks Join the Conversation? Maria Palma March 19, 2008 The Starbucks conversation has been a great case study for us customer service and marketing bloggers and I just realized that I haven't updated The Starbucks Project post with links. However, if you'll visit Valeria Maltoni's post, Customer Service is... Continue Reading Posted at 6:30 AM \| Permalink \| Comments
Mar16	A Tale of AT&T Diss-service Maria Palma March 16, 2008 "There's nothing else I can do to help you," the AT&T Technical Support guy said to me after an hour of frustration in trying to connect my new laptop to the wireless network in my home. "What do you mean?"... Continue Reading Posted at 4:36 PM \| Permalink \| Comments
	How Citigroup Can Manage Layoffs Before Customer Service Can Change, the Culture Must Change Consistent Cell Phone Wireless Customer Service? Anything Is Possible! An Open Letter to Mike Eskew of UPS UPS: What Has Brown Done For You Lately? How Would You Rate Your Customer Service? Injustice Files: Bank of America Employees Fired Companies Are Feeling the Pressure Businesses That Turn Into Machines The GM Strike: What Happens When You Don't Take Care of Employees? The Math Problem We Never Learned in School For Those Companies That Still Don't Get It My Crazy CEO Scheme What Rainbows and Business Have In Common Do You Have a Chief Customer Officer? If The CEO Doesn't Do It, Who Will? My Little Hershey Website Review Still Oblivious To What Customers Are Saying About You? Corporate Blogging Project Needs You! It's the Customers' Company! Get Out of the Office! Thoughts on CEOs That Blog and Why They Don't Netflix vs Blockbuster Online Customer Service John Tschohl's Six Steps to Creating a Service Culture The Biggest Mistakes Salespeople Make In B2B Philantrophy: The Highest Form of Service "The Art of Client Service" More On Dell Customer Service: The Bottomline Happy Employees = Happy Customers Service for Corporate Clients

Corporate Archives

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