Corporate Archives

May10
What is a Customer-Focused Strategy? Thoughts and Examples
What is a customer-focused strategy?  That is the question that Glenn Ross of Customer Service Experience asked a group of customer service/marketing bloggers.  Here are some answers he has received so far:"Most simply, I would define “customer-focused strategy” as...
Apr29
The Word of the Day: Accessible
At the top of my list of the most accessible CEOs in the fashion/retail industry is Tony Hsieh of Zappos.com.  I'm learning that he spends quite a bit of time hanging out with his Twitter followers.  Tony is so accessible... Continue Reading
Mar27
No More Bullying Around!
Just wanted to give a shout out to my fellow customer service blogger, Glenn Ross of Customer Service Experience for sharing my AT&T story with his readers.  Glenn was kind enough to give me a contact at AT&T to write... Continue Reading
Mar19
How and When Should Starbucks Join the Conversation?
The Starbucks conversation has been a great case study for us customer service and marketing bloggers and I just realized that I haven't updated The Starbucks Project post with links.  However, if you'll visit Valeria Maltoni's post, Customer Service is... Continue Reading
Mar16
A Tale of AT&T Diss-service
"There's nothing else I can do to help you," the AT&T Technical Support guy said to me after an hour of frustration in trying to connect my new laptop to the wireless network in my home.  "What do you mean?"... Continue Reading
Jan15
How Citigroup Can Manage Layoffs
Citigroup (C) announced today that the company has suffered the biggest quarterly loss in company history - to the tune of $10B billion!  The company's stock has taken a hit and now there's talk about layoffs.  Much of this loss... Continue Reading
 


Before Customer Service Can Change, the Culture Must Change
Consistent Cell Phone Wireless Customer Service? Anything Is Possible!
An Open Letter to Mike Eskew of UPS
UPS: What Has Brown Done For You Lately?
How Would You Rate Your Customer Service?
Injustice Files: Bank of America Employees Fired
Companies Are Feeling the Pressure
Businesses That Turn Into Machines
The GM Strike: What Happens When You Don't Take Care of Employees?
The Math Problem We Never Learned in School
For Those Companies That Still Don't Get It
My Crazy CEO Scheme
What Rainbows and Business Have In Common
Do You Have a Chief Customer Officer?
If The CEO Doesn't Do It, Who Will?
My Little Hershey Website Review
Still Oblivious To What Customers Are Saying About You?
Corporate Blogging Project Needs You!
It's the Customers' Company!
Get Out of the Office!
Thoughts on CEOs That Blog and Why They Don't
Netflix vs Blockbuster Online Customer Service
John Tschohl's Six Steps to Creating a Service Culture
The Biggest Mistakes Salespeople Make In B2B
Philantrophy: The Highest Form of Service
"The Art of Client Service"
More On Dell
Customer Service: The Bottomline
Happy Employees = Happy Customers
Service for Corporate Clients

Corporate Archives

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