Communication Archives

May 6
What Makes Barbara Walters So Admired and Respected?
Barbara Walters is an iconic figure in the U.S. and has had such a long and wonderful career as a news anchor and reporter.  She was on the Oprah show to discuss her life and talk about her memoir, Audition. ...
May 5
What's Been the Impact of Social Media on My Business?
This month over at my online business blog the focus has been on social media and social network marketing.  It's a "hot" topic these days among us tech geeks who use social networking sites on a daily business.  However, Lewis... Continue Reading
Apr29
The Word of the Day: Accessible
At the top of my list of the most accessible CEOs in the fashion/retail industry is Tony Hsieh of Zappos.com.  I'm learning that he spends quite a bit of time hanging out with his Twitter followers.  Tony is so accessible... Continue Reading
Apr28
Customer Service Carnivale: The Juicy Stuff Edition
Well, we may have less submissions for the Customer Service Carnivale this week, but they're all good and juicy ones!  I really, really like this "lunch program" for internal customers that a tech company started.  Read more about it... Continue Reading
Apr18
Knowing How to Engage Is Not Enough
After many months of being in a comfort zone as far as blog readings go, I'm really starting to venture out into the blogosphere and "meet" other people.  I tend to stay within the same circles and I've been feeling... Continue Reading
Apr15
Who's Talking About You on Twitter?
So, I had a few dates with Twitter this past weekend and it looks like love is in the air.  I know you're probably asking, Where the heck have you been, Maria?  Twitter has been around for ages and you're... Continue Reading
 


Is the Customer Always Right?
How and When Should Starbucks Join the Conversation?
One Skill You Need to Succeed With Customers
Merging Departments and Channels of Communication
How Citigroup Can Manage Layoffs
A Business Lesson Learned From Conan O' Brien
3 "Top of Mind" Marketing/Customer Service Tips
Why You Shouldn't Ignore Customer Conversations
How To Build Rapport With Customers
Customer Service: It's About the Conversations
Negativity Destroys Relationships With Customers
When Scripts Are OK
How Conflict in the Workplace Can Affect Customer Relations
Enkata Wants to Talk to You!
AT&T Raises the Bar on Service
Presence Technology: Offering Multiple Channels of Communication
Why Bloggers Are Like Ants and Why You Should Care
Inflexibility
When You Truly Love Your Job...
Good Ole Fashioned Communication
The Four Levels of Listening
Another Great Customer Service Tool
Personal and Business Life Always Mix
An Example of Not Listening
No Corporate Jargon, Please!
The Blackberry Blackout: An Issue of Trust
The Difference Between a Good Company and a Bad Company
The Importance of Internal Communication
Communication Issues at Hutch
Does Capital One Really Hate Deaf People or Do They Just Need to Fix Their System?
Jonathan Schwartz on Blogging and Communicating With Customers
Surveying Your Customers on a Budget
Lack of Communication Can Lead to Bad Customer Service
Scripts or No Scripts?
Customer Service Tip: Answer the Phone!
Instantly Connect With Your Customers
Does Your Company Have a Blog?
Document! Document! Document!
When in Doubt, Always Communicate
Avoiding Customers and Complaints

Communication Archives

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