CustomersAreAlways: Communication Archives

Communication Archives

Jul11	Social Media and Getting Past the Hype Maria Palma July 11, 2008 Know More: Communication “Joining the conversation” may possibly be the catch-phrase of the year when it comes to marketing your business online and managing the relationships you have with customers. Those of us who have been part of the conversation may feel somewhat... Posted at 10:31 AM \| Permalink \| Comments
Jun26	Everyone In Your Company Has To Make a Good Impression Maria Palma June 26, 2008 Today I met someone for the first time and when I shook their hand I could immediately sense their insecurities. It was one of those loose handshakes that made me weary about doing business with them. It's not so much... Continue Reading Posted at 5:00 PM \| Permalink \| Comments
May28	How Not To Deal With Miscommunication Maria Palma May 28, 2008 I enjoy traveling on Amtrak because I can relax, do work, and not have to deal with traffic in Los Angeles. I travel at least once a month by train and haven’t had any problems…until now. Without going into... Continue Reading Posted at 11:32 AM \| Permalink \| Comments
May 6	What Makes Barbara Walters So Admired and Respected? Maria Palma May 6, 2008 Barbara Walters is an iconic figure in the U.S. and has had such a long and wonderful career as a news anchor and reporter. She was on the Oprah show to discuss her life and talk about her memoir, Audition. ... Continue Reading Posted at 5:41 PM \| Permalink \| Comments
May 5	What's Been the Impact of Social Media on My Business? Maria Palma May 5, 2008 This month over at my online business blog the focus has been on social media and social network marketing. It's a "hot" topic these days among us tech geeks who use social networking sites on a daily business. However, Lewis... Continue Reading Posted at 6:03 PM \| Permalink \| Comments
Apr29	The Word of the Day: Accessible Maria Palma April 29, 2008 At the top of my list of the most accessible CEOs in the fashion/retail industry is Tony Hsieh of Zappos.com. I'm learning that he spends quite a bit of time hanging out with his Twitter followers. Tony is so accessible... Continue Reading Posted at 8:38 PM \| Permalink \| Comments
	Customer Service Carnivale: The Juicy Stuff Edition Knowing How to Engage Is Not Enough Who's Talking About You on Twitter? Is the Customer Always Right? How and When Should Starbucks Join the Conversation? One Skill You Need to Succeed With Customers Merging Departments and Channels of Communication How Citigroup Can Manage Layoffs A Business Lesson Learned From Conan O' Brien 3 "Top of Mind" Marketing/Customer Service Tips Why You Shouldn't Ignore Customer Conversations How To Build Rapport With Customers Customer Service: It's About the Conversations Negativity Destroys Relationships With Customers When Scripts Are OK How Conflict in the Workplace Can Affect Customer Relations Enkata Wants to Talk to You! AT&T Raises the Bar on Service Presence Technology: Offering Multiple Channels of Communication Why Bloggers Are Like Ants and Why You Should Care Inflexibility When You Truly Love Your Job... Good Ole Fashioned Communication The Four Levels of Listening Another Great Customer Service Tool Personal and Business Life Always Mix An Example of Not Listening No Corporate Jargon, Please! The Blackberry Blackout: An Issue of Trust The Difference Between a Good Company and a Bad Company The Importance of Internal Communication Communication Issues at Hutch Does Capital One Really Hate Deaf People or Do They Just Need to Fix Their System? Jonathan Schwartz on Blogging and Communicating With Customers Surveying Your Customers on a Budget Lack of Communication Can Lead to Bad Customer Service Scripts or No Scripts? Customer Service Tip: Answer the Phone! Instantly Connect With Your Customers Does Your Company Have a Blog?

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