CustomersAreAlways: Call Centers Archives

Call Centers Archives

Dec 8	Want to Speak at a Future ICMI Conference? Maria Palma December 8, 2007 Know More: Call Centers 2.0, Call Centers Are you a speaker looking for more exposure? Do you want to share your knowledge or experiences in the call center or customer service? Then you may be interested in speaking at one of ICMI's (International Customer Management Institute) future... Continue Reading Posted at 4:25 PM \| Permalink \| Comments
Nov28	Improve Your Call Center Experience by Attending the Call Center Demo & Conference Maria Palma November 28, 2007 Back in September I attended the Annual Call Center Exhibition in San Diego which I believe is an event anybody working in a call center should attend. The seminars were helpful and I learned so much from speakers like Steve... Continue Reading Posted at 4:50 PM \| Permalink \| Comments
Oct22	Are You Measuring the Right Thing? Maria Palma October 22, 2007 Does a company benefit more by saving 20 seconds on a call, or by winning a customer for life by taking extra time to create a satisfying experience? That's one of the questions asked in this article about improving and... Continue Reading Posted at 11:27 PM \| Permalink \| Comments
Sep26	AT&T Raises the Bar on Service Maria Palma September 26, 2007 Remember the other week when I was talking about how companies needed to provide customer service in different languages? Well, Halleluhia! AT&T (T) has just announced that the company is offering customer service in over 160 languages! Here's a snippet... Continue Reading Posted at 3:49 PM \| Permalink \| Comments
Sep25	Presence Technology: Offering Multiple Channels of Communication Maria Palma September 25, 2007 As a person who focuses more on the human aspect of customer service, it's taken awhile for me to comprehend all the work that goes into keeping track of customer information and the channels that a business may use to... Continue Reading Posted at 4:22 PM \| Permalink \| Comments
Sep21	Friday Funny: Customer Service Outsourcing Spoof Maria Palma September 21, 2007 It's Friday...so, it's time for a Friday Funny :) This week's video is a spoof of customer service outsourcing to India. Hopefully this won't offend anybody from India, but I had to share... Just so you know - India is... Continue Reading Posted at 2:48 PM \| Permalink \| Comments
	The People and Companies Who Make It Easier to Service Customers Annual Cell Center Exhibition (ACCE) in San Diego Changing the Standards Do You Know What Languages Your Customers Speak? Does Netflix Finally Get It? "Telephone Outsourcing" Measuring Help Desk Performance - Strategy2Act.com A Voice to Talk To Every Call Is Valuable A Little Fun in the Call Center Xbox Live Customer Service in Trouble How Not to Act as a Customer Would You Like to Record Your Phone Conversations With Customer Service Reps? 10 Best and the 10 Worst? You Decide. What It Takes to Become An Airline Customer Service Rep More Customer Service Agents Are Working at Home Scripts or No Scripts? Angry Customers and What You Should Never, Ever, Ever, Ever Do Tips For the Times You Get Slammed Handling Inbound Calls Working As a Call Center Agent: A Filipino's Perspective Sometimes Humans Sound Like Robots Too Incoming Calls and Profits Phone Calling Tips Vocabulary and Communication With Customers Too Many Menu Options "No, We Don't Consider Customer Satisfaction..." Phone Rage in the UK Tsk, Tsk...Verizon Cuts MCI Jobs Can I Call You Back? Customer Care Practices That Cause Dissatisfaction Senate Considers A Bill For Call Centers Call Center Customer Care Benchmarking Study My View of Working in a Call Center Comcast Adds More Customer Service Jobs The City of Fresno Gets a "One Call Center" Customer Service Outsourcing - Yay or Nay? The "Get Human" Movement Begins!

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