CustomersAreAlways: Books Archives

Books Archives

May30	Paul Greenburg Needs Your Help Maria Palma May 30, 2008 Know More: Books CRM, CRM at the Speed of Light, Jeremiah Owyang, Paul Greenburg In reading Jeremiah Owyang's post about sending customers away and firing your own customers, I found out about Paul Greenburg, someone who has quite a bit of experience in CRM. Well, Paul needs our help, folks. He's created a wiki... Posted at 2:00 PM \| Permalink \| Comments
May16	And the Book Giveaway Winners Are... Maria Palma May 16, 2008 The results are in...We have winners for the book giveaway! These two winners are each going to receive Joe Heuer's, The Idiot-Proof Guide to Customer Loyalty and Business Daffynitions. And the winners are... Benjamin Myhre and Blayre! Since there were... Continue Reading Posted at 11:48 AM \| Permalink \| Comments
May 8	CustomersAreAlways Updates and Notes Maria Palma May 8, 2008 A few months ago the Starbucks Project was born and I thought I'd share an update of some of the news and "gossip" I've come across about Starbucks. I also answer the the burning question that the company surely wants... Continue Reading Posted at 1:20 PM \| Permalink \| Comments
Apr22	Straight Talk For Success: Bud Bilanich Offers Tips on How to Build Strong Relationships Maria Palma April 22, 2008 Each person has their own definition of success. I’ve defined my idea of success before, but the more I think about it, I’ve come to realize that if I could choose one thing that defines success for me, it would... Continue Reading Posted at 11:40 AM \| Permalink \| Comments
Mar 7	"Engage or Die" Maria Palma March 7, 2008 That's a line from Brian Solis' new ebook titled Customer Service: The Art of Listening and Engagement Through Social Media. If you're wondering what all this buzz is surrounding "social media" and you're thinking about what your company can do... Continue Reading Posted at 1:21 PM \| Permalink \| Comments
Feb20	Customer Service: Changing the Status Quo Maria Palma February 20, 2008 If there ever was a more important time in business, it is right now. People are trying to figure out what the magic forumla is to increasing sales and meeting quarterly goals. They're caught in a rut and using the... Continue Reading Posted at 2:40 PM \| Permalink \| Comments
	The Tipping Point of Great Customer Service New Customer Service Book Release: "The Celebrity Experience" What's It Like to Work on the Front-Line? Affirmations For the Customer Service Professional Does Your Company Have the Spirit to Serve? Anticipating the Release: "Influencer: The Power to Change Anything" What It Takes to Have a Customer-Driven Vision The Law of Giving Creating MAGIC For Your Customers Are You a Fred? Jonathan Tisch Helps Reinvent the Customer Experience "Citizen Marketers" Launches Lessons From The Power of Nice "The Rainmaker's Credo" "Exceptional Customer Service" The Perfect Book to Get Your Perfect Customer Winning Words and Soothing Phrases Are You A Statesperson? "The Art of Client Service" The Power of Focus and Integrity "Career Intensity" in Customer Service Chief Customer Officer: Getting Past Lip Service to Passionate Action Online Customer Service Lesson & Tip "The Mind of the Customer" Wise Words From Brian Tracy Another Good Read: "Bag the Elephant..." Recommended Book by Ken Blanchard Customer Service Zone: A Great Resource James Frey Lying To His Readers Becoming a Small Giant in a Giant World Customer Service: How Do You Do "It"?

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