CustomersAreAlways: Award Archives

Award Archives

Jan12	Merrill Lynch Receives Honor by J.D. Power & Associates Maria Palma January 12, 2007 Know More: Award Call Centers, Customer Service, J. D. Powers and Associates, Merrill Lynch Are you a customer of Merrill Lynch? If you are, you’re probably pretty happy with the service you’ve received from the company, right? Well, this year J.D. Power and Associates have recognized the company for call center operation customer satisfaction excellence. Merrill Lynch has retirement call center locations in Pennington, New Jersey and Jacksonville, Florida and handles about 25 million calls per year. J.D. Power did a survey of Merrill Lynch Retirement Contact Center customers who had recently called the company. This is what they looked for when doing the evaluation: courtesy knowledge concern for the customer usefulness of the information provided convenience of operating hours ease of reaching a representative timely resolution What do you consider is great service when you call a company‘s customer service line? Source: TMCnet Posted at 3:34 PM \| Permalink \| Comments
Dec14	Lands' End Receives Top Honors Maria Palma December 14, 2006 Congratulations to Lands’ End for receiving top honors in a survey done by GetHuman.com for its phone customer service. According to this news article, Lands’ End uses 1,100 phone lines to answer an average of 40,000 - 50,000 calls each... Continue Reading Posted at 6:13 PM \| Permalink \| Comments
May 3	Hewlett Packard (HPQ) Inducted Into Hall of Fame Maria Palma May 3, 2006 There's much to say about Hewlett Packard these days. The company has recently been included in the Service & Support Professionals Association's Hall of Fame. HP also was awarded the Best Practices Awards in Self-Service and Growing the Business. In... Continue Reading Posted at 11:18 PM \| Permalink \| Comments
Feb 5	Cinergy Recognized for Call Center Customer Satisfaction Excellence Maria Palma February 5, 2006 For the second year in a row, J.D. Powers and Associates awards Cinergy the call center operation customer satisfaction excellence under the J.D. Power and Associates Certified Call Center ProgramSM for 2005. Cincergy provides energy to the states of Indiana, Kentucky, and... Continue Reading Posted at 7:19 AM \| Permalink \| Comments

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