CustomersAreAlways: AOL Archives

AOL Archives

Oct23	Corporate Blogging Tidbits Maria Palma October 23, 2006 Know More: AOL, Corporate Blogging, Customer Service 2.0, Corporate Blogging Ok, I’m a little late on this news - more like a month late! I found via Micro Persuasion that Verizon has plans to launch their own blog. They’ll have people on board 24/7 to address all issues. Hmmm...that will... Posted at 10:30 PM \| Permalink \| Comments
Oct19	AOL Lays off....Yup, You Guessed It! Maria Palma October 19, 2006 The big news for the day...drum roll please...AOL lays off 1,400 customer service reps! Workers in Albuquerque, NM, Tucson, AZ and some people in Ogden Utah have received pink slips. Well, this comes as no big surprise to me. All... Continue Reading Posted at 9:11 PM \| Permalink \| Comments
Aug 3	AOL Doin' Dirty Deeds Again Maria Palma August 3, 2006 I found out via Scobleizer that AOL has plans to lay off 5,000 workers - most likely customer service representatives. "At a company meeting this morning, Jon Miller (AOL's chief executive officer) told AOL's worldwide work force of 19,000 people... Continue Reading Posted at 11:45 PM \| Permalink \| Comments
Jul28	AOL Will Pay $1.25M In Customer Service Settlement Maria Palma July 28, 2006 According to an article at PC Welt, New York Attorney General Eliot Spitzer received about 300 complaints regarding AOL's customer service procedures (i.e. ignoring requests to cancel service). This past Wednesday America Online Inc. agreed to pay $1.25 million in... Continue Reading Posted at 1:21 PM \| Permalink \| Comments
Jul20	AOL's Customer Retention Manual Revealed Maria Palma July 20, 2006 Just when I thought all the hoopla surrounding the AOL incident with Vincent Ferrari had died down, I come across this post at The Consumerist which shares with the world AOL's manual for customer retention. I'm assuming it's an authentic... Continue Reading Posted at 3:00 PM \| Permalink \| Comments
Jun26	Update: Vincent Ferrari and AOL Maria Palma June 26, 2006 Ever since Vincent Ferrari appeared on TV to spread the news of ill treatment by AOL's customer service rep, the media is in a bit of a frenzy. Vincent is now on tour having made several appearances on other shows... Continue Reading Posted at 9:00 PM \| Permalink \| Comments
	Vincent Ferrari Airs AOL's Dirty Laundry AOL Scares Lady To Death An Interview With Time Warner's CEO My Bad Customer Service Experience with AOL

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