CustomersAreAlways: Advocacy Archives

Advocacy Archives

Aug20	Don't Reward Bad Service With Your Business Maria Palma August 20, 2007 Know More: Advocacy 2.0, Advocacy I had a conversation with my boyfriend about electronics and he was telling me that he wanted to buy a particular item from Best Buy. I told him that Best Buy has been receiving quite a bit of bad press... Posted at 3:00 PM \| Permalink \| Comments
Dec30	Share Your Story at "What's Really Annoying.." Maria Palma December 30, 2006 I just came across this little blurb over at Geek.com. There’s a new website called What’s Really Annoying that I’ve dubbed the Digg of customer service. Basically you sign up and vent your frustrations over bad customer service situations. Other... Continue Reading Posted at 4:04 PM \| Permalink \| Comments
Jul15	Tips to Get Your Complaint Heard Maria Palma July 15, 2006 If you want to make a complaint about a company, you may want to check out these tips offered in an article at The Washington Post: Be polite, persistent and stick to the facts Before you start taping a customer-service call,... Continue Reading Posted at 9:34 PM \| Permalink \| Comments
Feb 9	Cable Customers: Got a Complaint? Maria Palma February 9, 2006 Are you looking for a place to complain about your cable company? Did you have a bad customer service experience and want to tell your story? There's a place for you: MyCableNightmare.com. MyCableNightmare.com is a nonprofit organization that takes a... Continue Reading Posted at 10:58 PM \| Permalink \| Comments
Feb 5	Speak Up! Maria Palma February 5, 2006 "I can't stand talking to these automated answering machines!" my friend exclaims. But does he try to do anything about it? No - writing a letter to a company telling them how they can improve their service is too much... Continue Reading Posted at 10:45 PM \| Permalink \| Comments
Feb 4	"Help Me Because Sears Won't!" Maria Palma February 4, 2006 A couple days ago I wrote about how word of a negative customer service experience can travel at the speed of light.... Today my friend, Karyn, tells me a story of when Sears accidentally gave her a negative credit rating. She wrote... Continue Reading Posted at 11:34 PM \| Permalink \| Comments

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