So what does spirituality have to do with customer service?
My answer to that is: Everything. Every communication or interaction with another person is a moment when your spirit connects with that person. Every connection, no matter how short or long it is, has an effect on your life and their life. As someone who works in customer service, you have the opportunity to inspire your customers. This is your chance to make a difference in someone's life.
Customer service is about being of service to people. To be of service means finding meaning and working with a purpose - becoming more aware that you're part of the "Big Picture". Really think about that for a moment.
We have to remember that customer service starts with each individual. Being more conscious of how you treat other people - especially the customers that are in front of you right now...this very moment...is the first step to improving customer service. If you can't put your heart and soul into helping each and every customer you come into contact with, it may be time to find another position that inspires you. You're being a disservice to you and your customer if you're not doing something that you're not passionate about.
This post may not resonate with those of you who believe that business is all about sales goals, profits, and making money to pursue your personal interests. You may be focused on the numbers without giving any thought to how your service or product affects your customers.
I'm not saying that it is wrong to want money. However, what I am saying is that in your pursuit of making money, it's also your responsibility to help your customers live better lives through your service or product. After all, wouldn't you want the same kind of treatment?
For more on this topic, I recommend listening to this very inspiring interview about customer service and spirituality between Steven Di Pietro and Julie Ann Storr.
Photo Credit: Cornelia Kopp
I agree with you, Maria! It should not always be about money coming in to your company. What you gain becomes more meaningful if you have helped your customer find meaning in his needs or wants.
Posted by: Meikah Delid | November 23, 2008 10:39 PM | Permalink to Comment