If you work in the retail world, whether it's in a grocery store, at the mall, or in the automotive industry, you may find this resource to be useful: Retail Customer Experience Magazine & Online. The website allows you to search for suppliers, offers case studies and articles to help you with your business.
In this time of uncertainty in the economy, I'm sure many of you are wondering what you can do to create win-win relationships with everyone. I recommend reading this article from the Retail Customer Experience website, Balancing the demands of customers, investors by Mike Hrabe.
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