Devoted to customer service and the principles of exceptional customer services

This carnivale is a day late and I do apologize!  I had planned to post it yesterday afternoon, but I got struck with food poison...But enough with excuses!  Thanks for your patience ;)

Here's a little rant from a former banquet manager... A $15 Tip On a $1400 Wine Order... posted at So You Want To Be a Banquet Manager....

Anya Portnik shares How to use email when prospecting posted at Gavin Ingham.

Service Untitled has a great article which asks, "Why Phone Support?" I agree that phone support is still an effective communication channel! 

Customer Service News

I love this next article and those of you regular readers know why! Kevin Stirtz presents Did Starbucks Stumble on Service? posted at Customer Service Speaker- The Amazing Service Guy.

Customer Service Tips

For those of you who are just starting your journey into the world of excellent service, the following article is a great read. Frederic Premji presents 10 Rules To Give Great Customer Service posted at BlogMotivation.com.

If you're a vendor at a trade show, remember those first impressions! Check out this great article: Smart Trade Show Marketing Strategies posted at Tradetec Skyline.

Here is an interesting perspective on outsourcing. Raymond presents Outsourcing Call Center Jobs To India Leads To Bad Customer Service posted at Money Blue Book.

Customer Service Tools

Brian Oates presents How You Do What You Do posted at Imprint: Business Author Interviews, saying, "Bob Livingston's book is a step-by-step approach to building service excellence in your company. He spent a few minutes with me to talk about it."

Other

Stephanie Bryant shares personal reviews of 2 businesses with a customer-friendly culture in Locally-owned Businesses in Norwood, Massachusetts posted at U.S. Travel

It's great to see new blogs added to this edition of the customer service carnivale!  There were also quite a few posts that I did not include because they weren't really customer service related.  If you do not see your post here, but feel it should have been included, let me know!

Submit your blog article to the next edition of customer service carnivale using our carnival submission form. Past posts and future hosts can be found on our blog carnival index page.

Technorati tags: customer service carnivale, blog carnival.