Devoted to customer service and the principles of exceptional customer services

Sprint wireless customers may soon be doing the happy dance.  A judge in California has ruled that charging customers an early termination fee is illegal and Sprint may have to pay out $18.2 million in reimbursements to customers.  This is good news for those customers who have terminated their Sprint service but have refused to pay the fees. 

If, by chance, this changes the business model for cell phone carriers across the board, I'm sure they'll find another way to charge customers fees.

My advice to cell phone companies:  The best way to prevent any customer from leaving your company and going to another carrier is to provide excellent customer service.  Period. 

Read more about the Sprint ruling at Wired and CNNMoney.com.