Here are some thoughts to reflect on from now through the weekend..."People don't refer business to you because you meet their minimum expectations. They refer you because they expect you to do a good job which, in turn, enhances their relationship with the person they are referring." --Ivan Misner (Good Customer Service Alone Doesn't Win Referrals)
"You cannot escape these conversations, only see them as an opportunity to face the truth, be honest and monitor your reputation constantly. The days of corporate marketing spin are coming to a close." --Dan Schawbel (Online Reputation Management 2.0 and Our Mobile Future)
"Connections are the start of relationships, and relationships make every part of our lives more rich, valuable, meaningful and fun." -- Kevin Eikenberry (Staying Connected)
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