Devoted to customer service and the principles of exceptional customer services

Fellow customer service blogger, Glenn Ross of Customer Service Experience, is far, far away from email and the internet and so a few of us have chipped in with guest posts while he is away.  I figured it was time for another reminder of the basics, so my contribution is Five Ways to Improve Your Customer Service Now.

Tom Vander Well of QAQnA contributed an inspiring post, Is Your Team Ready For the Big Game? I can certainly relate to being thrown out to the wolves when I was a customer service rep!  In some positions I held, I barely got a few hours of training before I had to start interacting with customers. 

Doug Hanna of Service Untitled talks about Using Numbers to Judge Service.  I especially like his first piece of advice: Avoid obsessing.  If you spend more time thinking about the numbers than you do spending time with people, then you are obsessing! 

If you've come here via Glenn's blog, welcome!