Devoted to customer service and the principles of exceptional customer services

Welcome to the July 21, 2008 edition of customer service carnivale!  We have some interesting submissions this edition, plus there are some newcomers.  Big thanks to everyone who participated ;)

Service Untitled shares with us the one thing every customer wants to hear:  You know what, I can assist you with that.

Heather Johnson tells us why Web 2.0 is Bringing Back Intimacy to Customer Service posted at Portals and KM.  Good to know that Comcast is taking steps to improve their relationships ;)

Gossip can affect employee morale, which in turn affects how employees deal with customers.  Andrew Heath presents Good Gossip and Bad Gossip posted at Andy, saying, "People tend to think that all gossip is bad, and much of it is. But there is such a thing as good gossip that can produce positive results. Check out this article to read how positive gossip can improve relationships."

GP shares The Innside Scoop is Out posted at Innstyle Montana- Come on Inn, saying, "The innside scoop on hosting guests." 

Colleen M. Johnson presents Lesson Learned from “Pretty Women” posted at CMFoffice.com Blog, saying, "Go above and beyond with your customer service and you will leave an impression."

Cindy King presents Cultural Blunders In Tele-Sales posted at Cindy King, saying, "Personal experiences with different cultures and how there is occasionally a clash between call center agent and client based on one not understanding the other."

Business owners or even customer service reps need a good mentor which is why I'm sharing this next post... Dr. Joe Capista presents Why Small Business Entrepreneurs Need a Mentor posted at The Success Triangle, saying, "A mentor is a must for the success of your small business. A mentor is a person who has more entrepreneurial business experience that you and he or she is someone you learn to trust over a period of time. Learn how to find the best mentor for your needs."

Here's a lesson in making it easy for customers to do business withyou...Raymond presents Paying By Credit Card At the Gas Pump and Refusing To Use Cash posted at Money Blue Book.

That concludes this edition. Submit your blog article to the next edition of customer service carnivale using our carnival submission form. Past posts and future hosts can be found on our blog carnival index page.

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