Andrew Heath reminds us that as humans, we all make mistakes in People Forgive Mistakes, Not Personalities. The next time you make a mistake with a customer, own up to it!
John W. Furst presents Email Feedback Loops And Some Internet History posted at E-Biz Booster Blog. John says, "In customer service it's crucial you receive Emails and you get yours delivered. Create a feedback loop and make sure you can rely on Email for even very important things." Great tip!Yvonne Russell wants to know if you're creating magic for our customers in her post, Amazing Laser Magic Act Video - Do You Offer Your Customer Something Magical & Unexpected? posted at SmallBizMentor.
Here's a must-read for those of you who don't have phone support: How to Lose Business Fast by Mike Myatt posted at N2 Growth Blog.
Charles H. Green presents Why Modern Sales is so Anti Trust posted at Trusted Advisor Associates, and he shares some food for thought: "When you're thinking only about the sale, and not about the customer, oddly, you're less likely to make the sale." A great post ;) Stop thinking about what's in it for you!
IT is part of every business, so it's important to have a good process in place in order to make servicing customers easy. Bozidar Spirovski presents Reorganize the IT to Become Business Oriented posted at Information Security Short Takes.
If you're writing letters to customers, you may want to follow these tips from the Tip Diva: Top Ten Tips - Typing a Business Letter. Tip Diva also shares Top Ten Tips - E-mail Etiquette.
I often get submissions that aren't quite relevant to the "customer service" theme of this carnival, but this time I had to share one article because I think it could be valuable to those of you who are mobile workers and are always looking for places with free wifi: Best Locations To Find Free Wireless Internet Access (WiFi Hotspots).
And that's it for this edition of the carnivale! Thanks again to all participants ;) Submit your blog article to the next edition of customer service carnivale using our carnival submission form. Past posts and future hosts can be found on our blog carnival index page.
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