Devoted to customer service and the principles of exceptional customer services

Dell (DELL) has established itself as a company that offers computers online at reasonable prices.  However, the company has gotten into a little bit of hot water these past couple years because of shoddy customer service.  If you're unfamiliar with the Dell saga, check out my past posts about the company.  They've had their share of challenges, to say the least. 

Now I find out that Dell wants to compete with other giant music services like Apple's iTunes.  Will it B-Sharp or B-Flat?  In my opinion, I don't think it can even come close.  Let's say that the product does deliver...that's fine, but it all boils down to:  Can Dell clean up it's reputation?  Sure, the company can come out with this phenomenal product, but if nobody wants to do business with you, it's going to be a waste of time. 

My advice: Focus on your service first.  Then come out with new inventions.