CustomersAreAlways: July 2008 Archives

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Jul31	Customer Service: Read Around the Web Maria Palma July 31, 2008 Know More: Thought For the Day quotes Here are some thoughts to reflect on from now through the weekend... "People don't refer business to you because you meet their minimum expectations. They refer you because they expect you to do a good job which, in turn, enhances their relationship with the person they are referring." --Ivan Misner (Good Customer Service Alone Doesn't Win Referrals) "You cannot escape these conversations, only see them as an opportunity to face the truth, be honest and monitor your reputation constantly. The days of corporate marketing spin are coming to a close." --Dan Schawbel (Online Reputation Management 2.0 and Our Mobile Future) "Connections are the start of relationships, and relationships make every part of our lives more rich, valuable, meaningful and fun." -- Kevin Eikenberry (Staying Connected) Posted at 8:07 PM \| Permalink \| Comments
Jul31	Sprint May Pay $18.2 Million to Customers Maria Palma July 31, 2008 Sprint wireless customers may soon be doing the happy dance. A judge in California has ruled that charging customers an early termination fee is illegal and Sprint may have to pay out $18.2 million in reimbursements to customers. This is... Continue Reading Posted at 5:44 PM \| Permalink \| Comments
	Advice For Dell Maria Palma July 31, 2008 Dell (DELL) has established itself as a company that offers computers online at reasonable prices. However, the company has gotten into a little bit of hot water these past couple years because of shoddy customer service. If you're unfamiliar with... Continue Reading Posted at 11:14 AM \| Permalink \| Comments
	Customer Service Experience: Guest Posts Worth Reading Maria Palma July 31, 2008 Fellow customer service blogger, Glenn Ross of Customer Service Experience, is far, far away from email and the internet and so a few of us have chipped in with guest posts while he is away. I figured it was time... Continue Reading Posted at 1:13 AM \| Permalink \| Comments
Jul30	Enter the Contact Center Cartoon Caption Contest Maria Palma July 30, 2008 Every now and then (well, for me, it's more like every day!) we need a little fun and humor in our lives. Those of you creative-types who work in the call center industry may be interested in entering the... Continue Reading Posted at 6:41 PM \| Permalink \| Comments
Jul29	Jeanette Fisher Needs Our Help Maria Palma July 29, 2008 My dear friend, Jeanette Fisher, needs our help. She's trying to pick out a new cell phone, but would like some input on which phone to choose. She's currently with T-Mobile, but is considering other phones from other service providers. ... Continue Reading Posted at 6:42 PM \| Permalink \| Comments
	What You Should Know Before Hiring An Online Community Manager Maria Palma July 29, 2008 As you may (or may not) know, I've been a regular over at Twitter lately - having conversations and building relationships with my fellow bloggers and blog readers. It's been fun, but it takes a bit of time every day. ... Continue Reading Posted at 5:05 PM \| Permalink \| Comments
Jul28	Good Reads on Customer Segmentation Maria Palma July 28, 2008 Over at MyCustomer.com, there's a great article titled Should all customers be treated the same? Here are some of the key takeaways that I learned: Treating each customer the same means offering the same level of service - treating them... Continue Reading Posted at 6:09 PM \| Permalink \| Comments
	When One Door Closes... Maria Palma July 28, 2008 There have been quite a few conversations going around this past weekend about Know More Media shutting down operations. In the spirit of being transparent and keeping you, my valued reader/customer, updated on what's going to happen with this blog,... Continue Reading Posted at 2:24 PM \| Permalink \| Comments
Jul27	I Still Love GoDaddy Maria Palma July 27, 2008 I love GoDaddy.com. I’ve said it before and I’ll say it again. The reason why I love GoDaddy is very simple: They call me. The other day I received a call from one of their reps who just wanted to... Continue Reading Posted at 7:30 PM \| Permalink \| Comments
Jul26	Starbucks Woes Maria Palma July 26, 2008 The hot topic the past couple weeks has been the news of Starbucks (SBUX) closing about 600 of its locations. Some wonder if Starbucks stumbled on service while others question if Starbucks grew too quickly. Then there are people who... Continue Reading Posted at 12:45 AM \| Permalink \| Comments
Jul25	10% of Companies Pay Attention to Customer Bloggers Maria Palma July 25, 2008 "As far as customers are concerned you are the company. This is not a burden, but the core of your job. You hold in your hands the power to keep customers coming back – perhaps even to make or break... Continue Reading Posted at 12:57 AM \| Permalink \| Comments
Jul24	New Customer Service Blog Read: Customer Service That Astonishes Maria Palma July 24, 2008 As I browsed the Customer Service category at Alltop today, I came across a new blog read you may be interested in checking out: Customer Service That Astonishes. The blog is written by Bill Hogg (Linkedin profile) who helps companies... Continue Reading Posted at 6:15 PM \| Permalink \| Comments
Jul23	Balancing Technology and Service Maria Palma July 23, 2008 I love technology. But then, there are times when I hate technology. I love that I can call a company and they can pull up my information right away and help me at the speed of lightning (Ok, maybe... Continue Reading Posted at 10:42 PM \| Permalink \| Comments
Jul22	Do Bargains and Deals Trump Brand Loyalty? Maria Palma July 22, 2008 Loyalty. It's a word you don't hear much from people when it comes to shopping. I even admit that I'm not loyal to any particular retailer or business. I used to be loyal to Starbucks until I discovered other coffee... Continue Reading Posted at 3:17 PM \| Permalink \| Comments
Jul21	Guest Post: "Proactive Behavior: A Sign of Service Excellence" Maria Palma July 21, 2008 Here is an excellent article by Bob Livingston, author of "How You Do... What You Do: Create Service Excellence That Wins Clients For Life"...Great Service Companies and the people that comprise them have many traits common to them all. More... Continue Reading Posted at 8:24 PM \| Permalink \| Comments
	Customer Service Carnivale: The Summer Edition Maria Palma July 21, 2008 Welcome to the July 21, 2008 edition of customer service carnivale! We have some interesting submissions this edition, plus there are some newcomers. Big thanks to everyone who participated ;) Service Untitled shares with us the one thing every... Continue Reading Posted at 3:01 PM \| Permalink \| Comments
Jul18	How to Treat Your Best Customers Maria Palma July 18, 2008 Last weekend I was at the mall and witnessed the very long line of people in front of the Apple store waiting to buy the latest version of the iPhone. I thought it was a little insane to wait in... Continue Reading Posted at 11:02 AM \| Permalink \| Comments
Jul16	3 Things to Keep In Mind When Implementing a Social Networking Plan Maria Palma July 16, 2008 Currently I'm working with a client to help his business establish relationships with people online as well as improve communications with his existing clientele. Right now I'm creating an action plan listing all the different places where he could "join... Continue Reading Posted at 12:11 PM \| Permalink \| Comments
Jul15	Theme Park Experiences: San Diego Wild Animal Park Maria Palma July 15, 2008 The summer season is a time when many families go on vacation. For many it can be a stressful time because they have to deal with the airlines and their 101 rules, but others may find solace in just exploring... Continue Reading Posted at 8:48 PM \| Permalink \| Comments
Jul11	Social Media and Getting Past the Hype Maria Palma July 11, 2008 “Joining the conversation” may possibly be the catch-phrase of the year when it comes to marketing your business online and managing the relationships you have with customers. Those of us who have been part of the conversation may feel somewhat... Continue Reading Posted at 10:31 AM \| Permalink \| Comments
Jul 8	The Pickens Plan: A Lesson in the Power of Social Networking Maria Palma July 8, 2008 I'm still amazed when I hear people say that the web is for "tech" people. I'm amazed even more when people resist the idea of using social networking to attract customers to their website. If you're one of these skeptics... Continue Reading Posted at 1:04 PM \| Permalink \| Comments
Jul 7	Customer Service Carnivale: It's All Good Edition Maria Palma July 7, 2008 Welcome to another edition of the Customer Service Carnivale! I have some great articles to share with you, so let's just get right down to the nitty-gritty...And yes, it's all good!Andrew Heath reminds us that as humans, we all make... Continue Reading Posted at 8:56 AM \| Permalink \| Comments
Jul 3	Are You Authentic? Maria Palma July 3, 2008 "Authenticity" is a word that has been popping up in my business blog readings lately. Today I'd like to share with you a podcast put on by Anna Farmery of The Engaging Brand where she talks to Chris Rosica, author... Continue Reading Posted at 12:19 PM \| Permalink \| Comments

« June 2008 | Main | August 2008 »

Jul31	Customer Service: Read Around the Web Maria Palma July 31, 2008 Know More: Thought For the Day quotes Here are some thoughts to reflect on from now through the weekend... "People don't refer business to you because you meet their minimum expectations. They refer you because they expect you to do a good job which, in turn, enhances their relationship with the person they are referring." --Ivan Misner (Good Customer Service Alone Doesn't Win Referrals) "You cannot escape these conversations, only see them as an opportunity to face the truth, be honest and monitor your reputation constantly. The days of corporate marketing spin are coming to a close." --Dan Schawbel (Online Reputation Management 2.0 and Our Mobile Future) "Connections are the start of relationships, and relationships make every part of our lives more rich, valuable, meaningful and fun." -- Kevin Eikenberry (Staying Connected) Posted at 8:07 PM \| Permalink \| Comments
Jul31	Sprint May Pay $18.2 Million to Customers Maria Palma July 31, 2008 Sprint wireless customers may soon be doing the happy dance. A judge in California has ruled that charging customers an early termination fee is illegal and Sprint may have to pay out $18.2 million in reimbursements to customers. This is... Continue Reading Posted at 5:44 PM \| Permalink \| Comments
	Advice For Dell Maria Palma July 31, 2008 Dell (DELL) has established itself as a company that offers computers online at reasonable prices. However, the company has gotten into a little bit of hot water these past couple years because of shoddy customer service. If you're unfamiliar with... Continue Reading Posted at 11:14 AM \| Permalink \| Comments
	Customer Service Experience: Guest Posts Worth Reading Maria Palma July 31, 2008 Fellow customer service blogger, Glenn Ross of Customer Service Experience, is far, far away from email and the internet and so a few of us have chipped in with guest posts while he is away. I figured it was time... Continue Reading Posted at 1:13 AM \| Permalink \| Comments
Jul30	Enter the Contact Center Cartoon Caption Contest Maria Palma July 30, 2008 Every now and then (well, for me, it's more like every day!) we need a little fun and humor in our lives. Those of you creative-types who work in the call center industry may be interested in entering the... Continue Reading Posted at 6:41 PM \| Permalink \| Comments
Jul29	Jeanette Fisher Needs Our Help Maria Palma July 29, 2008 My dear friend, Jeanette Fisher, needs our help. She's trying to pick out a new cell phone, but would like some input on which phone to choose. She's currently with T-Mobile, but is considering other phones from other service providers. ... Continue Reading Posted at 6:42 PM \| Permalink \| Comments
	What You Should Know Before Hiring An Online Community Manager Maria Palma July 29, 2008 As you may (or may not) know, I've been a regular over at Twitter lately - having conversations and building relationships with my fellow bloggers and blog readers. It's been fun, but it takes a bit of time every day. ... Continue Reading Posted at 5:05 PM \| Permalink \| Comments
Jul28	Good Reads on Customer Segmentation Maria Palma July 28, 2008 Over at MyCustomer.com, there's a great article titled Should all customers be treated the same? Here are some of the key takeaways that I learned: Treating each customer the same means offering the same level of service - treating them... Continue Reading Posted at 6:09 PM \| Permalink \| Comments
	When One Door Closes... Maria Palma July 28, 2008 There have been quite a few conversations going around this past weekend about Know More Media shutting down operations. In the spirit of being transparent and keeping you, my valued reader/customer, updated on what's going to happen with this blog,... Continue Reading Posted at 2:24 PM \| Permalink \| Comments
Jul27	I Still Love GoDaddy Maria Palma July 27, 2008 I love GoDaddy.com. I’ve said it before and I’ll say it again. The reason why I love GoDaddy is very simple: They call me. The other day I received a call from one of their reps who just wanted to... Continue Reading Posted at 7:30 PM \| Permalink \| Comments
Jul26	Starbucks Woes Maria Palma July 26, 2008 The hot topic the past couple weeks has been the news of Starbucks (SBUX) closing about 600 of its locations. Some wonder if Starbucks stumbled on service while others question if Starbucks grew too quickly. Then there are people who... Continue Reading Posted at 12:45 AM \| Permalink \| Comments
Jul25	10% of Companies Pay Attention to Customer Bloggers Maria Palma July 25, 2008 "As far as customers are concerned you are the company. This is not a burden, but the core of your job. You hold in your hands the power to keep customers coming back – perhaps even to make or break... Continue Reading Posted at 12:57 AM \| Permalink \| Comments
Jul24	New Customer Service Blog Read: Customer Service That Astonishes Maria Palma July 24, 2008 As I browsed the Customer Service category at Alltop today, I came across a new blog read you may be interested in checking out: Customer Service That Astonishes. The blog is written by Bill Hogg (Linkedin profile) who helps companies... Continue Reading Posted at 6:15 PM \| Permalink \| Comments
Jul23	Balancing Technology and Service Maria Palma July 23, 2008 I love technology. But then, there are times when I hate technology. I love that I can call a company and they can pull up my information right away and help me at the speed of lightning (Ok, maybe... Continue Reading Posted at 10:42 PM \| Permalink \| Comments
Jul22	Do Bargains and Deals Trump Brand Loyalty? Maria Palma July 22, 2008 Loyalty. It's a word you don't hear much from people when it comes to shopping. I even admit that I'm not loyal to any particular retailer or business. I used to be loyal to Starbucks until I discovered other coffee... Continue Reading Posted at 3:17 PM \| Permalink \| Comments
Jul21	Guest Post: "Proactive Behavior: A Sign of Service Excellence" Maria Palma July 21, 2008 Here is an excellent article by Bob Livingston, author of "How You Do... What You Do: Create Service Excellence That Wins Clients For Life"...Great Service Companies and the people that comprise them have many traits common to them all. More... Continue Reading Posted at 8:24 PM \| Permalink \| Comments
	Customer Service Carnivale: The Summer Edition Maria Palma July 21, 2008 Welcome to the July 21, 2008 edition of customer service carnivale! We have some interesting submissions this edition, plus there are some newcomers. Big thanks to everyone who participated ;) Service Untitled shares with us the one thing every... Continue Reading Posted at 3:01 PM \| Permalink \| Comments
Jul18	How to Treat Your Best Customers Maria Palma July 18, 2008 Last weekend I was at the mall and witnessed the very long line of people in front of the Apple store waiting to buy the latest version of the iPhone. I thought it was a little insane to wait in... Continue Reading Posted at 11:02 AM \| Permalink \| Comments
Jul16	3 Things to Keep In Mind When Implementing a Social Networking Plan Maria Palma July 16, 2008 Currently I'm working with a client to help his business establish relationships with people online as well as improve communications with his existing clientele. Right now I'm creating an action plan listing all the different places where he could "join... Continue Reading Posted at 12:11 PM \| Permalink \| Comments
Jul15	Theme Park Experiences: San Diego Wild Animal Park Maria Palma July 15, 2008 The summer season is a time when many families go on vacation. For many it can be a stressful time because they have to deal with the airlines and their 101 rules, but others may find solace in just exploring... Continue Reading Posted at 8:48 PM \| Permalink \| Comments
Jul11	Social Media and Getting Past the Hype Maria Palma July 11, 2008 “Joining the conversation” may possibly be the catch-phrase of the year when it comes to marketing your business online and managing the relationships you have with customers. Those of us who have been part of the conversation may feel somewhat... Continue Reading Posted at 10:31 AM \| Permalink \| Comments
Jul 8	The Pickens Plan: A Lesson in the Power of Social Networking Maria Palma July 8, 2008 I'm still amazed when I hear people say that the web is for "tech" people. I'm amazed even more when people resist the idea of using social networking to attract customers to their website. If you're one of these skeptics... Continue Reading Posted at 1:04 PM \| Permalink \| Comments
Jul 7	Customer Service Carnivale: It's All Good Edition Maria Palma July 7, 2008 Welcome to another edition of the Customer Service Carnivale! I have some great articles to share with you, so let's just get right down to the nitty-gritty...And yes, it's all good!Andrew Heath reminds us that as humans, we all make... Continue Reading Posted at 8:56 AM \| Permalink \| Comments
Jul 3	Are You Authentic? Maria Palma July 3, 2008 "Authenticity" is a word that has been popping up in my business blog readings lately. Today I'd like to share with you a podcast put on by Anna Farmery of The Engaging Brand where she talks to Chris Rosica, author... Continue Reading Posted at 12:19 PM \| Permalink \| Comments

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