Devoted to customer service and the principles of exceptional customer services

If you're a sports enthusiast like me, you probably caught the NBA championship game between the Los Angeles Lakers and Boston Celtics last week.  It was a blowout with the Celtics taking the coveted title.  I've always been a Kevin Garnett fan so it's nice to see him finally get a ring.  I just love to watch athletes in action.  I love how focused they are.

As someone who's played volleyball, basketball, and softball, I know how much focus is involved in playing a sport.  I'm still in awe of how Tiger Woods was able to win the U.S. Open with a knee injury.  Here's a clip of Tiger making one of his famous putts...

Now that's what I call intense focus!  And as I'm writing this I'm watching the NCAA College World Series Finals where Fresno State has just came back after being down 5 to 0.  It's all about focus. 

And speaking of focus, make sure to check out this checklist for creating a customer-focused culture.  I recommend printing it out and giving it to all members of your team!