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Jun27
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 I agree that every single person on your team - especially managers - have to be on board when it comes to customer service training. Managers especially have to follow-through to make sure all employees are implementing what they've learned during training. And if you're looking for some good customer service reading material this weekend, make sure to check out all the articles that Alan Fairweather has written. I like the article, The Truth About Really Great Customer Service. |
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I haven't really thought of Wii appealing to senior citizens and the fact that I see it as a quirky concept is a little strange as well. Just because a person is no longer in his or her twenties or thirties doesn't mean that he or she is not interested in fun stuff. Why do we always forget about that?
Posted by: 花蓮民宿 | March 5, 2009 8:58 AM | Permalink to Comment