Devoted to customer service and the principles of exceptional customer services

As I browsed through customer service videos at YouTube hoping to find a good one to share with you, I discovered this one by Alan Fairweather in which he talks about how customer service training could be a waste of time...



I agree that every single person on your team - especially managers - have to be on board when it comes to customer service training.  Managers especially have to follow-through to make sure all employees are implementing what they've learned during training. 

And if you're looking for some good customer service reading material this weekend, make sure to check out all the articles that Alan Fairweather has written.  I like the article, The Truth About Really Great Customer Service.