"People like and like to do business with those they trust and those who have integrity." --Lewis Green from his post, Putting People First is Good Business
"When you find someone who fits well, do whatever you can to keep them happy." -- Yaro Starak from How to Find a Good Customer Support Person (Or Any Outsourced Staff)
"The lifetime value of every single customer is unlimited when you factor in a customer’s ability to make referrals." --John Jantsch from Lifetime Value of a Customer is Unlimited "Value beats price. Relationships matter. Service is remembered." --Liz Strauss from Not All Customers Are Equal - Which Are Yours?
"It's way more profitable to encourage each of your existing customers to spend $3 than it is to get a stranger to spend $300." --Seth Godin from The magic of low-hanging fruit
Maria,
Great quotes, definitely hit close to home! We go to great lengths to keep our Customer Support associates happy and engaged with our customers. As a result, we enjoy very low attrition from our customer base and see a tremendous number of referrals. "Service Sells!" is definitely another quote worth adding to the list!
Posted by: Larry Streeter - VP Customer Support, Constant Contact | June 30, 2008 5:57 AM | Permalink to Comment