Devoted to customer service and the principles of exceptional customer services

Good Monday (or Tuesday), Dear Readers!  We've embarked on another Customer Service Carnivale adventure and there is much to share with you.  So without further ado...

Customer Service News

Jimson Lee presents SAP Campaigns to Put Customers First posted at CRM Help Desk Software.com, saying, "A good look at how a mega-giant software company is looking at customers opinions first. It makes me wonder where their priority was before?"

Customer Service Tips

Summer is here and the hospitality business is in full swing.  If you work in this industry, you should check out The Innside Scoop on Hosting House Guests posted at Innstyle Montana- Come on Inn.

Here's a very inspiring post that made me rethink how I want to do business:  From a Sale to An Experience posted at Integrity Business Blog by Terry Dean.

Brad Trnavsky shares some great lessons on creating an inspired service culture in his post, Do you Fish! at work?, posted at Sales Management 2.0

I truly believe that coaching plays a huge part in the success of customer service reps.  That's why you should read Sweetening The Pill posted at Teamwork.

Anya Portnik shares Why consistency is important for sales and business success posted at Gavin Ingham.  This is also a must-read: How not to sell a watch.

Customer Service Tools

Jessica Donnovan presents Web Based CRM Software - Choosing the Best CRM Solution for Your Needs posted at Sensible Self-Improvement.

Jimson Lee presents Free or Cheap Help Desk Support Software posted at CRM Help Desk Software.com, saying, "A quick review of the 2 best free Open Source Help Desk Support Ticket software."

Customer Service Stories

Linda Ann Nickerson presents A False Start at the Supermart posted at Practically at Home, saying, "What’s in store at the store? Although this certainly may not be the case in every supermarket or mega-store, the following lines describe what happened during a recent local outing. Buyers, best beware! Apparently, good manners have gone missing in the local marketplace."

Raymond presents Will Verizon Wireless Please Stop Harassing Me To Renew My Cell Phone Contract posted at Money Blue Book.

Thanks for sharing in the fun! Submit your blog article to the next edition of customer service carnivale using our carnival submission form. Past posts and future hosts can be found on our blog carnival index page.  Would you like to host a future edition?  Email your request to maria [at] customersarealways.com