Devoted to customer service and the principles of exceptional customer services

Not a very happy title, but that's the bottom line I got from reading this article, You are now free to take a flying leap.  The U.S. Department of Transportation held a forum for consumers "to air their gripes".  Here's the part of the article that really struck a chord with me:

"Yet for all their disappointment, airline passengers received an unapologetic warning at the forum that customer service will continue to diminish and consumers more than ever need to fend for themselves at the airport."

So basically the message is:  We're not doing anything to fix service, so deal with it.

Ok, so maybe we're generalizing here.  There must be a U.S. based airline that truly has intentions of making the experience of flying easier for us....right?  As much as we have faith that JetBlue would improve its service, this JetBlue story doesn't leave me with warm fuzzies.  However, it is another shining example of how becoming involved with social networks doesn't necessarily mean you're providing good service.

As a person who believes that "thoughts become things", I believe that an airline will emerge and will outshine the competition.  I just know it.